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How to Order Contacts Online

  • 1. Choose your contacts.

    Choose your contacts

    We carry all of the major brands, plus hard-to-find specialty lenses such as ionic, colored, multifocal and disposables.

  • 2. Add your prescription.

    Add your prescription

    Tell us your prescription and we'll verify it with your doctor, or you can upload a picture for faster approval.

  • 3. Place your order and relax.

    Place your order and relax

    We process most orders within 48 hours with FREE standard shipping. Plus, you can use an FSA or HSA card to pay.

Find your contacts now

Common ordering questions

Placing orders

To get started placing an order, go to cvs.com/optical to select your brand and follow the steps provided on screen. If are having difficulty placing your order, CVS customer care can assist you. To contact customer care, call 1-833-287-5367.
Our customer care agents are available to assist you with making changes to or canceling your order. For assistance, call 1-833-287-5367.

Order status and shipping questions

To check the status of your order, you may visit the My Account page. Here you can see your order history and see the current status of your order.
From the My Account page, click on your order to expand the order details. Next to the order total you will see a "View Invoice" link. Click on this to open the invoice. You may print the download or print the invoice from there.
It may take up to 48 hours to process your order. To speed up the prescription verification process, provide a copy of your prescription image when you place your order. We will verify your prescription and ship your order as soon as possible.
We offer standard shipping (5-7 business days) for FREE. Expedited shipping (3-4 business days) is available for $11.95.
Free Return Shipping:

For Contact Lenses Purchased Online, we want to make returns easy for you. Regardless of reason for the return, you can return unused contact lenses with free shipping, as long as they are sealed in their original packaging - within 1 year of the shipping date. This policy excludes previous purchases and purchases made in the Optical Centers inside CVS Pharmacy.

How to make a return:
  • Contact your CVS Optical Customer Service Representative Team at 1-833-287-5367 to request a return shipping label and we will email it to you within the same day.
  • You will receive a UPS shipping label with instructions on how to package your product to prevent damage and directions on how to send back your return.
  • In order to return the product you must utilized the emailed return label with RMA number. All returns sent without the emailed return label will not be eligible for return and refund will not be applied.
  • Within five business days after receiving your return with the supplied return label, CVS Optical will inspect your return and apply a credit to the original payment method and/or send your requested replacement free of charge. Some credit cards may take up to 10 days for credit to apply to your account.
CVS Optical reserves the right to make changes to or terminate this offer at any time. Free shipping on contact Lenses typically take 5 to 7 business days depending on prescription verification.

Go to our FAQ

The material provided on this site is for informational purposes only and does not constitute medical or optometric advice. The information provided is not intended for the diagnosis of medical condition and should not substitute for the advice of a qualified health provider.

Please make sure you get your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care of your contact lenses. It's important to note that if you experience any pain or discomfort from your contact lens, discontinue use immediately and consult your eye care professional. WARNING: IF YOU ARE HAVING ANY UNEXPLAINED EYE DISCOMFORT, WATERING, VISION CHANGE, REDNESS, OR LIGHT SENSITIVITY, REMOVE YOUR LENSES IMMEDIATELY AND CONSULT YOUR EYE CARE PRACTITIONER BEFORE WEARING YOUR LENSES AGAIN.

*FOR FREE SHIPPING: Free standard shipping on contact lenses and glasses is 5 to 7 business days, depending on the prescription verification process.

*Disclaimer *FOR 20% OFF CONTACTS OFFER: Offer available only at CVS.com/Optical. Valid prescription required. Savings may be combined with eligible coupons, and other eligible offers. Savings may be combined with insurance, subject to plan restrictions, provided the insurance is not a Medicaid, Medicare, or other government funded plan. If combined with insurance, savings will be applied to amounts after insurance benefits are applied. Discounts will be automatically applied, based on eligibility, in your Basket. State restrictions may apply. Expires 04/27/2024. Terms of promotion subject to change. Free standard shipping on contact Lenses is 5-7 business days, depending on the prescription verification process.

*FOR GLASSES STARTING AT $79: Includes Custom Single Vision, impact-resistant lenses with select frame purchase. Additional upgrades/charges available, includes, but not limited to, progressive, premium antireflective coating, Transitions® Signature8, Polarized and Blue Filter lenses. Not valid on CR39, 1.67, digital, bifocals, or trifocal lenses, or mirror and gradient tints. Polarized lenses limited to solid colors. Valid prescription required. Cannot be combined with other offers. Does not apply to individuals using insurance including Medicaid or Medicare. Excludes prior purchases. Expires 02/03/2024.

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