Customer reviews for Biolage Color Last Conditioner

Thank you for your candid feedback. I'm truly sorry the formula change has negatively impacted your hair, causing it to lose its shine and bounce, and feel waxy. It's clear this change is significant when even your stylist noticed. We appreciate your honest review, and while we understand your frustration with the remaining bottles, we value your input on product performance.

Regards,

Consumer Care Center

Hello there, it deeply saddens us to learn your product now leaves a heavy, waxy film.For low porosity hair, this often signals product buildup or an application issue.Regarding your unused gallon, please contact the retailer or Kérastase Consumer Care directly for assistance. Your hair's exquisite balance and your satisfaction remain our utmost priority. We appreciate your feedback!\n

Regards,

Consumer Care Center

We're truly sorry to hear about your disappointment with the new Colorlast conditioner. We understand how frustrating it can be when a beloved product that perfectly suited your colored, wavy hair changes, and we sincerely regret that the new formulation didn't provide the same amazing results you've come to expect. Your feedback is incredibly valuable to us, and we appreciate you letting us know about your experience.

Regards,

Consumer Care Center

We genuinely appreciate your honest feedback on our Colorlast Conditioner. We are truly sorry to learn that the new formula, especially due to the soybean oil, created a waxy film and weighed down your hair, leading to such significant disappointment. It's truly disheartening when a long-time favorite product changes, and we deeply regret that this update has meant losing you as a valued customer.

Regards,

Consumer Care Center