Customer reviews for Bounce Free & Gentle Fabric Softener Dryer Sheets, 120 ct

I understand your concerns regarding the scent of the Bounce Free & Gentle sheets you recently purchased. While Bounce Free & Gentle is designed to be free of added fragrances, it is important to note that these products may still have a natural scent due to their ingredients. Here are a few points to consider: - Natural Smell: Although Bounce Free & Gentle does not contain added fragrances, it may have a natural smell that some users might notice. This scent should not transfer to your fabrics after use. - Product Storage: If the product has been exposed to extreme heat or cold, it could potentially affect the scent. We recommend storing the product in a cool, dry place and using it within a year of purchase to maintain its quality. - Rewashing: If you find that the scent has transferred to your clothes, we suggest re-washing the items in the hottest water safe for the fabric, using the recommended amount of detergent. This should help eliminate any unwanted odors. If you continue to experience issues with the scent or if the product does not meet your expectations, I recommend trying a different variant or scent of Bounce products. We offer a variety of options that may better suit your preferences. Thank you for your feedback, and we appreciate your loyalty to Bounce. If you have any further questions or need assistance, please feel free to reach out at (800) 526-8623.

Regards,

Customer Care

I’m sorry to hear about your experience with Bounce Free & Gentle. We strive to provide high-quality products, and your feedback is important to us. There are a few factors that could contribute to the scent issues you’ve encountered: - Storage Conditions: If the product has been exposed to extreme heat or cold, it may affect the fragrance. We recommend storing Bounce products in a cool, dry place to maintain their quality. - Product Age: If the product has been opened for a long time, the fragrance may fade. We suggest using the product within a year for the best results. - Natural Scent: Although Bounce Free & Gentle is designed to be fragrance-free, it may still have a natural scent due to its ingredients. This scent should not transfer to your fabrics after use. To help remove any unwanted scent from your laundry, you can rewash the items in the hottest water setting permitted by the care label, using the recommended amount of detergent. If the items are bleach-safe, adding bleach can also help eliminate odors. We appreciate your feedback and understand your concerns about the product. If you have further questions or need assistance, please feel free to reach out to our service team at (800) 526-8623. Thank you for your feedback.

Regards,

Customer Care

Thank you for sharing your review and bringing this to our attention, Shelly. Although fragrance or perfume is not added to the product, they will have a scent due to their natural smell. Since there's no masking fragrance added to cover this smell, you may notice it before using the product, but it should not transfer to your fabrics after use. Sometimes, under unique circumstances, such as prolonged contact with strongly scented products, the Bounce sheets can pick up fragrance from other nearby products. We're sorry this happened to your clothes, and we'd like to learn more about your experience and assist you further. Call us at 1-800-526-8623, M - F, 9 am to 6 pm EST.

Regards,

Customer Care