Customer reviews for Bounce Free & Gentle Fabric Softener Dryer Sheets, 120 ct

As you probably know, we don't add fragrance or perfume to our product. But it will have a scent due to its own natural smell. Since there's no masking fragrance added to cover this natural smell, you may notice it before using the product, but it should not transfer to your fabrics after use. If you normally use this version and this package smells different, it may be a unique situation. We've found if our Bounce Free & Gentle dryer sheets have been stored close to a strongly scented item, they can absorb its fragrance or perfume. Feel free to share some additional details with us.

Saludos,

Atención al Cliente

As you probably know, we don't add fragrance or perfume to our product. But it will have a scent due to its own natural smell. Since there's no masking fragrance added to cover this natural smell, you may notice it before using the product, but it should not transfer to your fabrics after use. If you normally use this version and this package smells different, it may be a unique situation. We've found if our Bounce Free & Gentle dryer sheets have been stored close to a strongly scented item, they can absorb its fragrance or perfume. Feel free to share some additional details with us Monday through Friday, 9:00am - 6:00pm EST, at 1-800-526-8623. Thank you, and we look forward to hearing from you.

Saludos,

Atención al Cliente

We're so sorry to hear that your Bounce dryer sheets smelled like mildew, and we appreciate you bringing this to our attention. We have strict quality checks in place to make sure our products reach you in perfect condition, so this isn't the experience we want or expect you to have, and we're glad you let us know. Your satisfaction is important to us, and we'd like to learn more to be able to assist you further with this from here. Please give us a call at (800) 526-8623, any time from 9:00AM-6:00PM EST Monday-Friday or 9:00 AM-5:30 PM EST Saturday so we can help!

Saludos,

Atención al Cliente

Nelson, we're very sorry to hear about your experience, and we hope you're feeling better. There's nothing more important to us than your complete safety and satisfaction, and with the extensive quality and safety testing we have in place, this isn't the experience we want or expect you to have when using them as directed. Because you had this experience, we ask that you discontinue using the dryer sheets. These dryer sheets don't contain fragrance or perfume, but they will have a scent due to their natural smell. However, sometimes under unique circumstances, such as prolonged contact with strongly scented products, the product can pick up fragrance from other nearby products. This isn't something we take lightly, so we'd like to make a report to our Quality and Safety Team and help. Please call us at (800) 526-8623.

Saludos,

Atención al Cliente