Customer reviews for Cascade Platinum Plus Dishwasher Detergent Pacs, Fresh Scent, 19 ct

We're really sorry to hear you had this experience with our .Cascade Platinum Plus ActionPacsTM - Fresh Scent. It must upsetting that the product did not perform as expected. We appreciate you providing us with this feedback, but this is definitely not the type of experience we want you to go through. Our automatic dishwasher detergents are formulated to provide the best cleaning possible. However, we do know hard water and other factors may sometimes affect cleaning performance. Following are some helpful tips for best results from your dishwasher: - Be sure your water is at least 120 degrees Fahrenheit/49 degrees Celsius. We recommend you run your kitchen tap before you start your dishwasher, so the water goes in HOT. - Run your dishwasher when there are no other water supplies running like the washing machine or the shower. This way you’ll have full water fill and pressure. - When loading the machine, be sure all items will get the full spray and that your spray arms aren’t blocked. - Use the Cascade product within a few months of buying it: keep only a maximum of 2 packages on hand at all time – one in use and one in storage. - Store Cascade in a cool, dry place. Under the sink is handy, but it’s often too warm and humid, especially if it's near the dishwasher. Please feel free to contact us at (800) 765-5516 so we can learn more about this situation and take care of you. Your satisfaction is highly important for us at Cascade.

Regards,

Customer Care