Customer reviews for Clairol ColorStrong Zero Ammonia Permanent Hair Color

Hi there! We want to thank you for trying our Clairol ColorStrong; yet, we are truly saddened to learn of the darker-than-expected results. This is not the experience we want you to have, nor what we would expect. Using a clarifying shampoo, followed by a deep conditioner, can sometimes help fade the unwanted color more quickly. We also suggest that you avoid using heat (e.g., blow dryers, curling irons), which can further set the color. If the clarifying shampoo does not lift out enough of the color, please call to speak with one of our hair color experts! You can contact us at 1-800-2524765, and we would be glad to assist further.

Saludos,

Clairol

Hi there! We want to thank you for trying our Clairol Natural Instincts; yet, we are truly saddened to learn of the darker-than-expected results. This is not the experience we want you to have, nor what we would expect. Using a clarifying shampoo, followed by a deep conditioner, can sometimes help fade the unwanted color more quickly. We also suggest that you avoid using heat (e.g., blow dryers, curling irons), which can further set the color. If the clarifying shampoo does not lift out enough of the color, please call to speak with one of our hair color experts! You can contact us at 1-800-252-4765, and we would be glad to assist further.

Saludos,

Clairol

Thank you for reaching out to Clairol and giving us this opportunity to respond. We are sorry to learn of your disappointing experience with our ColorStrong. We want to let you know that consumer safety is, and always has been, our first priority, and each product must meet our stringent safety and efficacy standards. Your experience is atypical, and it would be helpful for our Quality Assurance team to evaluate this experience further. When you have a moment, please give us a call at 1-800-252-4765 so we can better help!

Saludos,

Clairol

Hi there! We do want to thank you for trying our Clairol Colorstrong line; yet, we are truly saddened to learn that you had darker results than intended! We recommend to continue the use of a clarifying shampoo, followed by a deep conditioner can sometimes soften a color that is too dark. We also suggest that you avoid the use of heat (ex: blow dryers, curling irons) which can further set the color in. If the clarifying shampoo does not lift out enough of the color, please call to speak with one of our hair color experts! You can contact us at 1-800-252-4765, and we would be glad to further assist.

Saludos,

Clairol

Hi there! We thank you for using our ColorStrong, but we are saddened to learn of the dark results and the bleeding color. ­­­­Some colors (especially some red shades or very dark shades) contain very intense pigments. If you experience excessive color bleeding or fading after coloring with one of these shades, this could be due to a number of factors, including buildup on the hair from previous color, minerals from water, and styling products. Hair porosity may also contribute to this, which can be caused by environmental (exposure to sun, etc.) and/or mechanical (use of heated appliances such as blow-dryers and straightening irons) damage. For these reasons, we suggest both deep conditioning hair on a regular basis, as well as occasionally using a clarifying shampoo (48 hours prior to applying color) to help remove any buildup that might affect your color. The use of the clarifying shampoo can also help soften up the dark results, and we would also recommend avoiding the use of blow dryers and curling irons. Nonetheless, this is still not the experience we want you to have or excpect, and we invite you to talk with one of our color experts. You may reach us at 1-800-252-4765, so we can further assist.

Saludos,

Clairol