Customer reviews for CVS Weighted Neck & Shoulder Heating Wrap
How to get it
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LORI GADOLAReviewed 1 week agoMeets expectationsOut of 5Does not work.
I wish I had read the reviews this product does not work!Reply from Customer Relations Representative1 week agoHi, we are sorry to hear about your experience with the CVS Relaxing Heated Comfort Wrap. We take customer feedback very seriously and are committed to providing our customers with high quality products. We encourage you to contact us at 1-866-287-1189. You can also visit our Online Help page: https://www.cvs.com/help/help_index.jsp.Regards,Customer Relations0 users found this review helpful.- Yes, I recommendDIANEVerified purchaseReviewed 3 weeks agoValue Out of 5Meets expectationsOut of 5Quality Out of 50 users found this review helpful.
- Reviewed 1 month ago
Stopped working after one week
Purchased this item on 12/21/2025 and today (12/28/2025), it no longer works. LOVED it when it was working! However, no longer working! With the cost of the item, I expected much more.Reply from Customer Relations Representative1 month agoHi, we are sorry to hear about your experience with the CVS Relaxing Heated Comfort Wrap. We take customer feedback very seriously and are committed to providing our customers with high quality products. We encourage you to contact us at 1-866-287-1189. You can also visit our Online Help page: https://www.cvs.com/help/help_index.jsp.Regards,Customer Relations1 users found this review helpful. - Yes, I recommendNancyReviewed 1 month agoValue Out of 5Meets expectationsOut of 5Quality Out of 5
Product doesn't heat on neck
I purchased this because of the pain down the side of my neck due to an ear infection. This does NOT in any way heat up around your neck. It does heat up on your shoulders, but NOT your neck. I ended up using hand warmers to place on both sides of my neck.Reply from Customer Relations Representative1 month agoHi, we are sorry to hear about your experience with the CVS Relaxing Heated Comfort Wrap. We take customer feedback very seriously and are committed to providing our customers with high quality products. We encourage you to contact us at 1-866-287-1189. You can also visit our Online Help page: https://www.cvs.com/help/help_index.jsp.Regards,Customer Relations1 users found this review helpful. - Yes, I recommendConstanceReviewed 2 months agoValue Out of 5Meets expectationsOut of 5Quality Out of 5
Never worked at all.
I do not recommend this product. I plugged it in and it never worked once. Waste of money.Reply from CVS Customer Relations Representative1 month agoHi Constance, we are sorry to hear about you were unhappy with CVS Relaxing Heated Comfort Wrap. Our Customer Service Team would be happy to take your feedback to see if we can better support you. Please contact us at 1-800-746-7287. We look forward to hearing from you.Regards,CVS Customer Relations Team1 users found this review helpful. - Yes, I recommendCONSTANCEVerified purchaseReviewed 2 months agoValue Out of 5Meets expectationsOut of 5Quality Out of 5
Doesn't Work
Horrible product. Plugged it in and got nothing. It doesn't work.Reply from CVS Customer Relations Representative1 month agoHi Constance, we are sorry to hear about you were unhappy with CVS Relaxing Heated Comfort Wrap. Our Customer Service Team would be happy to take your feedback to see if we can better support you. Please contact us at 1-800-746-7287. We look forward to hearing from you.Regards,CVS Customer Relations Team1 users found this review helpful. - Reviewed 2 months agoYes, I recommendValue Out of 5Meets expectationsOut of 5Quality Out of 5
Update on previous review
So I called the CVS customer service line, I spoke to a rep who was very polite and did give me my options to rectify the issue with the heating pad not working after a month of having it. She put me through to the manager of the store I shop at (822 middle country road in Selden) and I explained to the gentleman on the phone the situation , and I explained I was NOT looking to exchange the product because I did not want to have the same issue a month later. I just didn’t have the box it came in when purchased. He said it wasn’t a problem, wanted to know how I paid and I told him via debit card, I also told him I had a virtual receipt. So I go to get the refund and after all was said and done, I get told I cannot get my refund of the purchase back on my debit (and it was the correct card because the receipt I have on the app tells me the last 4 digits on the card I used when originally purchased), because the store doesn’t allow refunds on the card look up. So best they can do is give me back what I paid for on a cvs gift card. This ruined my plans of going elsewhere for a different heating pad. Way to keep the money in the company cvs. The people in store I dealt with were lovely, so was the rep I spoke with on the customer care line. But this is nonsenseReply from CVS Customer Relations Representative2 months agoHi, we are sorry to hear about you were unhappy with CVS Relaxing Heated Comfort Wrap. Our Customer Service Team would be happy to take your feedback to see if we can better support you. Please contact us at 1-800-746-7287. We look forward to hearing from you.Regards,CVS Customer Relations Team1 users found this review helpful. - Yes, I recommendDIANEVerified purchaseReviewed 3 months agoValue Out of 5Meets expectationsOut of 5Quality Out of 5
Cost was a little high for this product.
The product is comfortable and performs as stated. When compared to similar products I found the cost was a little higher.1 users found this review helpful.
Details for CVS Weighted Neck & Shoulder Heating Wrap
| Concern | Pain relief |
|---|---|
| Product type | Hot & cold therapy |
| Quantity | Single pack |