Customer reviews for L'Oreal Paris Elvive Total Repair 5 Repairing Shampoo, 12.6 OZ
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Yes, I recommendCrystalReviewed 2 weeks agoValue Out of 5Meets expectationsOut of 5Quality Out of 5Great shampoo
Smells great and my hair feels lightweight and soft.1 users found this review helpful.
KT926Reviewed 1 month agoNew Formula Is a Miss
I have been a loyal user of this product for every bit of 5 years. I have loved it. However, the recent formula change has been devastating. The smell is absolutely awful. At first I thought I’d accidentally grabbed my husband’s body wash because it smells like a man’s scent. Second, it makes my scalp itch in the worst way possible. Lastly, the build up it leaves is insane. I have NEVER had these issues. This is my third try with this new formula thinking maybe they needed time to get it right but I cannot keep using this bottle and will be throwing it out. I am so disappointed as I loved this shampoo/conditioner.Reply from L'Oreal4 weeks agoHi KT926! Thank you for reaching out to share feedback on Elvive Total Repair 5 Repairing Shampoo. We are sorry to hear it does not meet expectations. We would like to speak with you directly about it. Please give us a call at 1-800-631-7358, M-F, 9-5, ET. It would be helpful if you could have the product available and provide us with case # 45648626 when you call.Regards,LeCare0 users found this review helpful.Originally posted on lorealparisusa.com- rick67Reviewed 2 months ago
pumps on the shampoo bottle, unable to unscrew
very dissatisfied this is the second time I've purchased this product with pumps, the shampoo bottles. Unable to unscrew the pumps having to completely takeoff the top to use the product second time this happens.Reply from L'Oreal1 month agoHi rick67! Thank you for sharing that you have experienced difficulty unlocking the pump dispenser for Total Repair 5 Repairing 28 OZ Shampoo. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.Regards,LeCare0 users found this review helpful.Originally posted on lorealparisusa.com - Yes, I recommendANKITAVerified purchaseReviewed 2 months agoValue Out of 5Meets expectationsOut of 5Quality Out of 5
Product is good no complaints with product
My complaint is that when i bought 1/1 pair of each shampoo n conditioner i was supposed to to get separately $5-$5 extrabucks rewards total $10 extrabucks rewards back But instead i get only $5 not $10 So thats cheating . . .2 users found this review helpful. - Yes, I recommendMacKenzieReviewed 3 months agoEasy to useOut of 5Long lastingOut of 5Value Out of 5Meets expectationsOut of 5Quality Out of 5
Leaves hair feeling healthy and smells amazing
Made my hair feel amazing and shiny and smells amazing2 users found this review helpful. - JazmineReviewed 3 months ago
Amazing
I love the scent it left on my hair. It smells so good and my husband loved it as well.0 users found this review helpful.Originally posted on lorealparisusa.com - Caroline2019Reviewed 3 months ago
Disgusting Scent. Avoid Product!
The new scent is atrocious, absolutely disgusting in comparison to what it used to be, and my hair feels worse under using this newer shampoo and conditioner. And trust me, those around you can immediately tell. You’ll have people asking “why did you change shampoos?” even though it should be the same shampoo as always! It’s like using an inferior hair product now! Treat yourself, and find a better product under a different brand. To put it bluntly, I recommend avoiding L’Oréal until they change it back. Sadly, I don’t think I’ll purchase from them ever again, as it will be a gamble of whether they listened to feedback and the scent is changed back or not. They’ll respond to our reviews here with a copy and paste message, but nothing will change as long as people buy their products.Reply from L'Oreal3 months agoHi Caroline2019! Thank you for sharing how you feel about the smell of Total Repair 5 Repairing Shampoo. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.Regards,LeCare0 users found this review helpful.Originally posted on lorealparisusa.com - Blonde7391Reviewed 4 months ago
Product changed
This has been my go to shampoo and conditioner for years. I really feel like it helps, but as of late something is different about it. The fragrance of it has most definitely changed and I prefer the original fragrance over whatever this new one is. Really disappointed in the product change, I hope the original comes back.Reply from L'Oreal Paris4 months agoHi Blonde7391, Thank you for sharing your thoughts regarding the Total Repair 5 Repairing Shampoo. We appreciate your comments, and we will be passing this along. Thanks for letting us know!Regards,consumer care center0 users found this review helpful.Originally posted on lorealparisusa.com
Details for L'Oreal Paris Elvive Total Repair 5 Repairing Shampoo, 12.6 OZ
| Benefit | Repairing |
|---|---|
| Concern | Damage & split ends |
| Form | Liquid |
| Product type | Shampoo |
| Quantity | Single pack |
| Scent | Fresh |
| Waterproof | No |