Customer reviews for L'Oreal Paris Infallible Pro-Last Waterproof, Up to 24HR Pencil Eyeliner
Color:
Black Shimmer
Cómo conseguirlo
Sí, recomiendo
MARYCompra verificada
Reviewed 4 days agoFácil de usarDe 5
DuraderoDe 5
Valor De 5
Cumple mis expectativasDe 5
Calidad De 5
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Eyehadit
Reviewed 1 week agoNot good
Don't waste your money. I like L'Oréal products and have used their mechanical pencil and it worked just fine. I wanted to try something different and tried this one. Like everyone else, I should've read the reviews and not bothered trying it. I wasted my money. I have tried sharpening it several times and it does not sharpen. I've done it several times and it breaks apart and soon nothing is left. What a waste. I'm not going to be going back to this one at all. L'Oréal needs to take note that consumers are not happy. I was not satisfied with this product. Again, don't waste your money.
Reply from L'Oreal Paris
1 week ago
Hi there! Thank you for using our Infallible-Pro Last Waterproof Pencil Eyeliner. We are sorry to hear that the packaging of this liner was not user friendly, and you had difficulty sharpening it. We will be passing all of your comments along to our team, and we appreciate all of your comments and feedback!
Saludos,
Consumer Care Center
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pharmrc
Reviewed 2 weeks agoHorrible mechanics of sharpening
Just like everyone else in this post I am having problems advancing the tip and sharpening it. I kept twisting (which I am not sure why you would have that tip if it does not do anything but confuse everyone) and after much frustration decided to check this site and I find everyone else is having the same issues for 5 years now with no resolution from your company.
Reply from L'Oreal
1 week ago
Hi pharmrc. Thank you for reaching out to L'Oreal regarding the Infallible Pro Last Waterproof Pencil Eyeliner. This eyeliner should be sharpened using a makeup pencil sharpener, it does not advance.
Saludos,
Consumer Care Center
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Rosie
Reviewed 3 weeks agoDo not waste your money.
I had written that I tried twisting the bottom and nothing happened, then I received a response saying I needed to use a sharpener... THIS is what happened when I used a sharpener. (brand new sharpener by the way).
Reply from L'Oreal Paris
2 weeks ago
Hello Rosie. Thank you so much for your feedback on our product! Feedback from our consumers is very important to us and helps us improve our products. We will be sure to pass your comments along! If you need further assistance please feel free to call us @ 1.800.322.2036 M-F 9am-5:30pm EST with reference # 28723009
Saludos,
Consumer Care Center
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TINA
Reviewed 3 weeks agoPoor sharpening and advancing.
I initially loved this product however just like the other reviews terrible to sharpen and deceiving as the packaging indicates to turn the bottom to advance (wrong) then i learn from your site that I have to sharpen. Which was a disaster for the price it should advance with manually sharpening.
Reply from L'Oreal Paris
3 weeks ago
Hi There. We are terribly sorry about your experience with our Infallible Pro Last Waterproof Pencil Eyeliner. To properly use this product, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. The pencil should be sharpened frequently so that 3 or 4 gentle turns are sufficient to achieve the desired result. We hope this was helpful and will be sharing your feedback with the rest of our team for consideration.
Saludos,
Consumer Care Center
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Cathy
Reviewed 3 weeks agoExcellent product. great price.
I love this eyeliner. This is the first eyeliner that not only lasts 24 hours but it does not run. I even experimented by not removing it before going to sleep. Perfect!!! It did not smear or show up on my under eyes. Thanks for the information about using the pencil sharpener.
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Sus712
Reviewed 4 weeks agoAwful. Not a fan.
Horrible product. Will not purchase again. This is not a twist eyeliner you have to sharpen. I have a dual sharpener and the product broke off and was not smooth. When I tried to apply little pieces fell off and grabbed for not a smooth glide. Be careful. I have been a loyal L'Oréal customer and am very disappointed.
Reply from L'Oreal Paris
3 weeks ago
Hello! Thank you for reviewing our Infallible Pro Last Waterproof Pencil Eyeliner. Feedback from our consumers is very important to us and helps us improve all of our products! We apologize that you did not end up liking this product and appreciate you sharing your experience! We thank you for giving this product a try as we will be passing on your comments to others in our team!
Saludos,
Consumer Care Center
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Kissyface
Reviewed 4 weeks agoLove the color hate the product
I love the color but after only having it for not even a week it's out I have twisted the bottom of it my daughter tried and still nothing. I would never buy this eyeliner again if I had to.
Reply from L'Oreal Paris
4 weeks ago
Hello there. Thank you for letting us know how much you enjoy the color in our Infallible-Pro-Last-Waterproof-Pencil-Eyeliner. Sorry for the confusion, the liner you purchased does not swivel, its sharpened with any good makeup sharpener. There can be a slight learning curve to getting a good point restored. These new generation gel liners need a sharp blade and gentle touch to sharpen well. For best results don't try to push the pencil into the sharpener. At the slightest resistance, you're in far enough. Gently turn and shave off a thin layer to reveal more liner. Pushing the pencil in too far will cause the blade to grab too much of the resin, the pencil won't sharpen well that way. If its been awhile since you bought a new sharpener, you'll be surprised the difference a fresh blade can make.
Saludos,
Consumer Care Center
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