Customer reviews for L'Oreal Paris Voluminous Original Washable Mascara

Hello! Thank you for sharing your feedback on our Original Washable Bold Eye Mascara. We’re sorry to hear that the current formula did not meet your expectations and that your experience has been so different from the version you previously loved. We understand how disappointing that can be. While minor formula changes can occur over time, we always strive to maintain the quality and performance our consumers expect. We have shared your comments regarding the texture and odor with our team, and we appreciate you taking the time to let us know. We hope you continue to explore L'Oréal Paris to find a mascara that is right for you.

Regards,

LeCare

Hi Lydia! Thank you for sharing that you feel Voluminous Original Washable Bold Eye Mascara, 960-Deep Green, it too dark! Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.

Regards,

LeCare

Hello MartyG, thank you for reaching out about Original Washable Bold Eye Mascara. We are sorry to hear you did not get the results you had expected with this mascara. Please try L’Oréal Voluminous Panorama Washable Mascara, the ultimate tool for achieving thick, fanned-out lashes that make your eyes appear up to 1.4x bigger. No clumping, no smudging, no flaking—just beautifully dramatic lashes that last up to 24 hours. We will be sure to share your feedback and we hope you give it a try!

Regards,

consumer care center

Hello! Thank you for sharing your feedback on our Original Washable Bold Eye Mascara in 960 Deep Green. We are sorry to hear the shade was not the green tone you were expecting, and we have shared your comments with our team. We appreciate you taking the time to let us know, and we hope you continue to explore L'Oréal Paris to find a shade you love.

Regards,

LeCare

Hi there Sistermoon, we are truly sorry to hear about your disappointment. Hearing that a once-beloved product no longer meets your needs, especially after decades of loyalty from you and your daughters, is something we take very seriously. Please be assured that your detailed feedback regarding the clumping and removal process is being shared directly with our laboratory and product development teams. We truly value your long-term trust and are committed to listening to our community as we continue to evolve our products.

Regards,

consumer care center

Hello! We truly appreciate your remarkable 36-year loyalty to our Voluminous Original Mascara and are so sorry to hear that your recent experience with the formula has not met your expectations. We understand how disappointing it is when a long-time favorite feels different, especially regarding clumping and the ease of removal you have relied on for decades. At L'Oréal Paris, we are committed to continuous innovation, and we have shared your specific concerns directly with our product development team for future consideration. To help you discover a new lash look that provides the bold, clean results you love, we invite you to take our Mascara Finder Quiz here: https://tinyurl.com/2yjal84k. We hope you find a new favorite match with L'Oréal Paris!

Regards,

LeCare

Hello! We truly appreciate your longtime loyalty to our Voluminous Original Mascara and are so sorry to hear that your experience with the recent update has not met your expectations. We understand how disappointing it is when a favorite formula evolves, especially when it affects the beautiful, bold look you have loved for years! At L'Oréal Paris, we are committed to continuous innovation, and we have shared your specific concerns regarding the texture and lengthening effect directly with our product development team for their consideration. To help you discover a new lash look that makes you feel sensational, we invite you to take our Mascara Finder Quiz here: https://tinyurl.com/2yjal84k. We hope you find your next favorite with L'Oréal Paris!

Regards,

LeCare

Hello! Thank you for sharing your longtime loyalty to our Voluminous Original Mascara. We are so sorry to hear that the recent update hasn't provided the color or flake-free wear you've loved for years. At L'Oréal Paris, we are committed to continuous innovation, and while minor formula and pigment updates can occur, we have shared your feedback directly with our product development team for future consideration. To help you discover a new favorite that keeps your lashes bold and sensational all day long, we invite you to take our Mascara Finder Quiz here: https://tinyurl.com/2yjal84k. We hope you find your perfect lash match with L'Oréal Paris!

Regards,

consumer care center