Customer reviews for Maybelline Expert Wear Eyeshadow Quads

Hey there, we appreciate you sharing your experience with our Expert Wear Eyeshadow. Your comments regarding the size of the eyeshadow has been passed along to our Product Development Team. We hear you regarding the applicator! We've made a purposeful, conscious choice to update our packaging, no longer including an applicator, as part of our commitment to a more sustainable and greener beauty future. We're dedicated to reducing waste, and this change helps us shine a little brighter for the planet.

Regards,

Consumer Care Center

Hello! We truly appreciate you reaching out about our Expert Wear Eyeshadow Quads. We completely understand that finding the applicator missing can be a bit unexpected, and your feedback is incredibly valuable to us. We've already shared your interest in seeing them return directly with our product development team for their consideration. The great news is, these beautiful shadows are designed to deliver a stunning eye look effortlessly, whether you prefer to use your fingertips or a favorite makeup brush! XO

Regards,

Maybelline

We hear your frustration and truly apologize for the disappointment. We understand that losing a convenient feature like a built-in applicator is a big change for a product you’ve used and loved. Your feedback is very important to us, and we will certainly share your comments with our product and design teams. We hope you'll give us another chance in the future, but we completely respect your honesty.

Regards,

Consumer Care Center

Hi there, Renee! We appreciate you taking the time to reach out about our Expert Wear Eyeshadow Quads. Consumer feedback is very important to us and allows us to improve all our products. We will be sure to pass all your feedback along to the appropriate team. We hope you will continue using more of our products soon with full satisfaction with the results!<!--[if ReviewResponse]><![endif]-->

Regards,

Maybelline Consumer Care

This is a total New York nightmare, and we hear your frustration loud and clear! At Maybelline, we know that when you're in a "New York minute," every second counts—and reaching for your favorite shade only to find a missing applicator is a total deal-breaker. Whether you have a brush at home or not, you deserve a tool that’s ready to work as hard as you do, especially when time is tight. Having this happen three times in a row isn't just a "mistake"; it feels like a total letdown of the trust you put in us, and "shameful" is exactly how we’d feel if our routine was sabotaged like that.

Regards,

Consumer Care Center

Thirty years of loyalty is a New York legend, and it breaks our hearts to hear that we’ve let you down like this! At Maybelline, we know that when you find a routine that works for three decades, it becomes part of your signature style. Losing that "all-in-one" convenience of a built-in applicator isn't just a minor change—it’s a major disruption to your hustle! We totally hear you on the "brush vs. applicator" struggle; while brushes have their place, those classic sponge tips are the "secret weapon" for gripping pigment and pressing it onto the lid without that messy fallout under your eyes. No one wants a "powder splash" ruining their look halfway through the morning!

Regards,

Consumer Care Center