Customer reviews for Maybelline New York The Falsies Surreal Extensions Mascara

Hi there! Thank you for reaching out about our The Falsies Surreal Extensions Washable Mascara Eye Makeup. We appreciate your love for the volume and length of our Falsies Lash Lift Mascara! We understand your frustration with its removal, especially since you purchased the washable formula. While our mascara is designed to be long-wearing, it should be removable with a standard eye makeup remover. For a similar lash lift effect with easier removal, we recommend trying our The Falsies Lash Lift Washable Mascara. Dubbed the Best Lengthening Mascara of 2020 in the Allure Best of Beauty Awards, it delivers dramatic length and volume – a lash lift look in a tube – and should come off more easily with your usual makeup remover. If you continue to have trouble, a gentle oil-based cleanser may be helpful. We advise against harsh scrubbing, especially around the delicate eye area.

Regards,

Consumer Care Center

Hi there! Thank you for reaching out about our The Falsies® Surreal. We are sorry to hear this is not your new favorite mascara. We truly value the feedback that our customers share with us, regardless of whether it's positive or negative. Your input is instrumental in helping us improve our brand and deliver products that meet your needs and desires. Your feedback is valuable, and we appreciate you taking the time to share it with us.

Regards,

Consumer Care Center