Reseñas de clientes sobre NYX Professional Makeup Jumbo Eye Pencil

Hi there, Starz! Thank you for your feedback regarding our Jumbo Eye Pencil. We are glad you love the color, but we are truly sorry for your disappointment with the packaging and product amount. We understand how difficult it can be to get more product out of this casing. The formula actually runs down the entire length of the pencil and is meant to be sharpened using a cosmetic sharpener with a double-barrel design. To make sharpening cleaner without breaking the creamy tip, a helpful tip is to place the pencil in the refrigerator for ten minutes beforehand to firm up the formula. Please be assured that your feedback will be shared with our product team, as it’s important for us to continuously improve our designs for future development.

Saludos,

Consumer Care Center

Hello, Posey28! We’re truly sorry to hear about your experience with the pencil. We understand how frustrating it must have been to expect a retractable design, only to find it requires sharpening. Please be assured that your feedback will be shared with our product team, as it’s important for us to continuously improve. In the meantime, we encourage you to reach out to our customer care team for immediate assistance. You can contact us at 1 (844) 335-3510 (Monday–Friday, 9:00 AM–8:00 PM EST) or via Live Chat (daily, 10:00 AM–8:00 PM EST). Kindly reference case number 48140383 so our team can quickly locate your details and provide the best support. Having the product with you during the conversation will also help us investigate more accurately. We value your loyalty and patience, and we’re committed to helping you find a resolution.

Saludos,

Consumer Care Center

Hi there, Julie M C! Thank you for sharing your experience with our Jumbo Eye Pencil. We are sorry to hear that the design left you disappointed, and we want to clarify that this pencil is fully sharpenable! Even though the outer casing looks and feels like hard plastic, it is made of a soft material that sharpens perfectly using a cosmetic sharpener with a large opening. To help make sharpening cleaner without breaking the creamy tip, a helpful tip is to place the pencil in the refrigerator for ten minutes beforehand to firm up the formula. We appreciate your feedback about a retractable design and will pass it along to our product development team! We hope this helps.

Saludos,

Consumer Care Center

Hi there, Sadlerkim! We’re truly sorry to hear about your disappointment and understand how frustrating it must have been to feel like the product did not meet your expectations compared to other brands. We’d like to assist you further. Please give us a call at 1 (844) 335-3510, Monday – Friday, 9:00 AM – 8:00 PM EST (Saturday and Sunday, closed). Having the product with you when you call will help us better support you. For reference, your case number is 48045397. We appreciate your time and feedback, and we look forward to helping resolve this matter.

Saludos,

Consumer Care Center

Hello JMAP! We are sorry to hear that the traditional sharpening format and overall performance of the NYX Jumbo Eye Pencil left you disappointed. To help make sharpening a softer pencil easier and cleaner without breaking the tip, a helpful tip is to place the pencil in the refrigerator for a brief ten minutes beforehand to firm up the creamy formula. We truly appreciate you sharing your thoughts about a potential retractable design, and we will gladly pass your feedback along to our product development team.

Saludos,

Consumer Care Center

Hi there! We are so sorry to hear that our Jumbo Eye Pencil caused so much frustration and ended up in the trash! Because this pencil is designed to be ultra-creamy and double as a blendable eyeshadow, it does not "self-set." Without setting it, natural skin oils can easily cause it to slide and smear. For the best results with this creamy formula: Prime first: Apply an eyeshadow primer to block natural skin oils. Apply lightly: Use a thin layer and blend it out with your finger. Lock it with powder: This is the key step! Press a matching powder eyeshadow or translucent powder directly on top to instantly lock the cream in place. If you prefer an eyeliner that dries down completely on its own and is 100% smudge-proof without any extra steps, we highly recommend trying our Epic Wear Liner Sticks instead!

Saludos,

Consumer Care Center

Hi there! Thank you for sharing your experience with our Jumbo Eye Pencil. We are sorry to hear that the color faded and transferred onto your eyelids, as we always want you to get vibrant, crease-free color that stays put. Because these pencils have an ultra-creamy, moisturizing formula, they can occasionally transfer if you have oily eyelids or if they are applied too heavily. To prevent transferring and keep the pigment looking rich and vibrant all day, we highly recommend prepping your lids with an eyeshadow primer beforehand, or locking the cream in place by gently patting a matching powder eyeshadow or translucent setting powder right on top. We truly appreciate your feedback and hope these tips help you get the long-lasting, vibrant look you deserve!

Saludos,

NYX Professional Makeup

Hello! We're sorry to hear about the experience you had with our Jumbo Eye Pencil. We would like to speak to you about this, if you can please give us a call at 844-335-3510 with case number 47083876. Our hours of operation are Monday through Friday 8:00 am – 8:00 pm ET. We hope to hear from you soon!

Saludos,

NyxCosmetics Consumer Care