Customer reviews for NYX Professional Makeup Jumbo Eye Pencil

Hi there! Thank you for reaching out about our Jumbo Eye Pencil. We understand the confusion, as the outer casing can look like a mechanical pencil, but our Jumbo Eye Pencil is actually designed to be sharpened, not twisted. To reveal more color once the tip has worn down, you simply need to use a pencil sharpener with a large hole (like our NYX Professional Makeup Dual Sharpener). Pro Tip for easier sharpening: Because the formula is so creamy and "jumbo," we recommend placing the pencil in the refrigerator for about 30 minutes before sharpening. This firms up the core and helps you get a clean, precise point without wasting any product. We truly appreciate your feedback, as it helps us understand how we can better communicate our product features to our community.

Regards,

NYX Professional Makeup

Long-wear color goals, check! ✨ But a pencil that won't sharpen? That is a total makeup nightmare! 🙅♀ We want you to use every single bit of that gorgeous shade. ✏ We hear you on those 3 sharpeners—sending this straight to our product pros so we can make our pencil power more seamless for you! 💖✨

Regards,

NyxCosmetics Consumer Care

Hi there! Thank you for your feedback on our Jumbo Eye Pencil! We are thrilled that you love the "beautiful colors," but we are truly sorry for the frustration regarding the packaging. We want to clarify a common question: although the barrel is made of a plastic-like material, it is actually designed to be sharpened with a standard large-hole makeup sharpener (it does not twist). We understand that a built-in sharpener or a twist-up mechanism would be a more convenient "pro tip" for your routine, and we will certainly share this suggestion with our packaging and product development teams. Thank you for being part of the NYX community and for helping us improve our fan-favorites!

Regards,

NYX Professional Makeup

Hey! Thank you for trying our Jumbo Eye Pencil. We are thrilled you enjoyed the beautiful color, but we are sorry for the confusion regarding the packaging! To reveal more of that creamy product, this pencil actually needs to be sharpened even though it looks like it might twist up. We recommend using a cosmetic-grade sharpener to keep your look on point. We have shared your feedback with our team and hope you keep slaying with NYX!

Regards,

NYX Professional Makeup

Hey there! Thanks for reaching out and sharing your thoughts on our Jumbo Eye Pencil. We truly value your feedback as it helps us keep our professional standards high! To get that precise point back, we highly recommend our Double Makeup Pencil Sharpener. It is specifically designed with a larger opening that fits our Jumbo Eye Pencils perfectly, ensuring a clean, easy sharpen every time. Your comments regarding availability of this sharpener have been passed along. We recommend clicking the "Notify Me" button on the product page to receive updates on its availability. You'll be among the first to know when it's back in stock!

Regards,

Consumer Care Center