Customer reviews for NYX Professional Makeup Line Loud Lip Pencil

Hi there! Thank you for reaching out about our Line Loud Vegan Longwear Lip Liner. We're so sorry you've had this experience and understand your frustration. It sounds like you might be expecting these pencils to twist up. These particular pencils are designed to be sharpened, not rolled up. Sharpening them will expose fresh product and create a precise tip for application. We understand this might not have been clear, and we apologize for any confusion. While sharpening might require an additional tool, it ensures you're always able to use the full product without any breakage issues.

Saludos,

NYX Professional Makeup

Hi there! Thank you for reaching out about Line Loud Vegan Longwear Lip Liner. We are sorry to hear you are experiencing difficulties sharpening this product. For best results, turn the pencil gently 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. If you have any further questions feel free to reach out, we are happy to assist!

Saludos,

Consumer Care Center

Hi there! Thank you for trying our Line Loud Vegan Longwear Lip Liner. We are sorry to hear that this product did not supply you with the result you were hoping for! We will be sure to pass along your feedback to the rest of the team to improve our products in the future! In the meantime, please try our Double Pencil Sharpener, made of high-quality steel it provides a smooth effortless motion while the inner casing collects shavings for a no-mess effort. We hope this helps! XOXO

Saludos,

Consumer Care Center