Reseñas de clientes sobre NYX Professional Makeup Slim Lip Liner Pencil

Hi, Zapper! Thank you so much for reaching out to us. We’re very sorry to hear about your experience with the lip pencil being too hard on your lips. We understand how frustrating it must be when a product doesn’t apply as smoothly as you’d like, especially when paired with a gloss you enjoy. To assist you further, we encourage you to contact our customer care team. You may reach us at 1 (844) 335-3510, Monday–Friday, 9:00 AM–8:00 PM EST, or via Live Chat, Monday–Friday, 10:00 AM–8:00 PM EST. Please reference case number 48230797 when you reach out so our team can quickly locate your details and provide support. Having the product with you during the call or chat will also be helpful. We appreciate your loyalty and feedback, and we’ll do our best to make this right.

Saludos,

Consumer Care Center

Hi there, Gigi22! Thank you for sharing your experience with our Slim Lip Pencil. We are incredibly sorry to hear that the pencil felt so hard and uncomfortable to apply, and that you had to resort to using a lighter just to get it to glide. We understand how disappointing it is when a product does not perform as expected. We want to take a closer look into this for you. If you have a moment, please call us at 1-844-335-3510, Monday to Friday from 9:00 AM to 8:00 PM EST. When you call, please provide case number 48111076 so we can immediately look into this and assist you directly.

Saludos,

Consumer Care Center

Hey! Thank you for trying our Slim Lip Pencil. We’re glad you liked the shade, but we’re sorry to hear it didn't pull as deep on your natural lip tone as you hoped. Since we always want our collection to be inclusive, we’ve shared your feedback regarding the color payoff with our team. We invite you to explore our other lip liner options and colors on our website to find your perfect, high-pigment match! Keep slaying your lip looks with NYX!

Saludos,

NyxCosmetics Consumer Care