Customer reviews for Olay Complete+ Daily Facial Moisturizer, SPF 40

Thank you for getting in touch about our Olay Complete Plus Facial Moisturizer with SPF 40 for Sensitive Skin. We value your loyalty and are sorry to hear about your more recent experience. This has been very unexpected and we are sure this may have been frustrating for you. Please know that this is being handled with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please write to us through our Contact Us page so we may better assist.

Regards,

Customer Care

Thank you for your feedback on Olay Complete Plus Daily Facial Moisturizer Sensitive with SPF 40. We appreciate your loyalty to our products. However, we are sorry to hear about your experience. Your report is unexpected and we will share your comments with our Health & Safety Team. We want you to know all of our products are thoroughly evaluated and proven to be safe and effective when used as directed. Still, we do recognize that some consumers may have personal sensitivities which make them unable to tolerate a particular ingredient or formulation. If you haven’t already done so, we recommend that you discontinue using the product. Our team would like to learn more about your experience. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance.

Regards,

Customer Care

Thank you for getting in touch about our Olay Complete+ Facial Moisturizer with SPF 40 for Sensitive Skin. It's great that the product felt nice on your skin and you were well protected from the sun. However, it is disappointing to hear that you had a break out. We're glad you brought this to our attention and we'll be sure to have this addressed with our Health and Safety team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. If you have not done so already, we ask that you discontinue from using the product. When you have the time, please write to us through our Contact Us page so we may better assist.

Regards,

Customer Care