Customer reviews for Olay Indulgent Moisture Body Wash with B3, Guava & Coconut, 20 OZ

Thank you for reaching out about our Olay Indulgent Moisture Body Wash with Guava and Coconut. We're so sorry to hear that the product's fragrance seemed to be off. All of our products have been put through many quality checks to ensure they reach you in the best of conditions. What you have shared has been unexpected but please know that we will be addressing this with our Quality Assurance team. There's a possibility that the product was stored in extreme temperatures, such as extreme heat, and so affected it's scent. It could have also been stored for a long period of time, like beyond it's recommended shelf life. We would be more than happy to assist you further. When you have the time, please write to us through our Contact Us page so we may do so.

Regards,

Customer Care

We really value your loyalty to our brand and want to thank you for getting in touch about our Olay Indulgent Moisture Body Wash with Rose and Cherry Crème. It's so sad to hear that the product's fragrance was too strong for you and that you also developed a rash all over your body. This truly isn't the kind of experience we want or expect our consumers to have and we understand how upsetting this can be. We want your comments to get the attention they deserve. To do just that, we'd like to gather some additional information. Please be assured that every detail provided will be reported to our Health and Safety Team and the rest of our Olay Team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that if you have not already done so, please discontinue from using the product. When you have the time, please write to us through our Contact Us Page so we can better assist you.

Regards,

Customer Care