Customer reviews for Olay Regenerist Hyaluronic + Peptide 24 Gel Face Moisturizer, 1.7 OZ

Thank you for reaching out to Olay about your experience with our Hyaluronic + Peptide 24 Hydrating Gel Cream. We are so sorry to hear that the product seemed to peel after applying and we think we can help. We want nothing more than for our products to have a positive impact on our consumers. As such we will be sharing this information with our Quality Assurance Team and the rest of our Olay Team. What you've described sounds like "pilling" and happens as a result of moisturizer balling up or flaking on the surface of the skin. Typically, when we see this, it lets us know that you may be using too much product or that the product may be too hydrating for your skin type. A few ways to prevent this is by using less product and being sure to pat the product onto the skin instead of rubbing it in. If that does not help, you may want to consider switching to a product that doesn't offer as much moisture, like one of our serums or lotions. We would love to speak with you to learn more about what happened. Please give us a call at (800) 285-5170 or send us an email through our website's Contact Us page.

Regards,

Customer Care

Thank you for reaching out about our Olay Hyaluronic Ultralight Gel. We're sorry to hear that you didn't get the long lasting hydration you were hoping for. We have thoroughly tested all of our products to ensure they deliver the benefits we advertise. What you've shared has been unexpected and we do appreciate you for bringing it to our attention. Please be assured that we are sharing this with the rest of our Olay team. We'd be happy to suggest more products for you to use. When you have the time, please write to us through our Contact Us page so we can better assist you.

Regards,

Customer Care

Hi Calicoks, thank you for taking the time to get in touch with us about this product, and I do apologize that the product was not to your expectations. There are different factors that can contribute to what’s known as “pilling” -- moisturizer balling up on the surface your skin -- or flaking when using a moisturizer. Here are some tips to help prevent this from happening be sure to apply your moisturizer to clean, dry skin; pilling/flaking can be caused by using too much moisturizer or by rubbing it in too hard. Try using a little less product, and a lighter touch; if you’re using a cream, it might be too much moisture. Try switching to a lotion or serum for the daytime, and use your cream at night. Please contact us at 1-800-285-5170, so we can speak with your more about this.

Regards,

Olay

Hi Harv777, Thank you for taking the time to get in touch with us about the Olay Regenerist Hyaluronic + Peptide 24 Hydrating Gel Cream, and I do apologize that the product was not to your expectations. When we design our products, they go through many quality checks to ensure they reach you in perfect condition. There are different factors that can contribute to what’s known as “pilling” -- moisturizer balling up on the surface your skin -- or flaking when using a moisturizer. Here are some tips to help prevent this from happening, be sure to apply your moisturizer to clean, dry skin; pilling/flaking can be caused by using too much moisturizer or by rubbing it in too hard; try using a little less product, and a lighter touch; if you’re using a cream, it might be too much moisture. Try switching to a lotion or serum for the daytime, and use your cream at night. I'll be sure to share your comments on this product with our Quality Assurance Department and the rest of our Olay Team.

Regards,

Olay