Customer reviews for Olay Regenerist Retinol 24 MAX Night Face Moisturizer

Thank you for taking the time to share your thoughts about our Olay Retinol24 MAX Night Moisturizer. We sincerely apologize for the redness and burning sensation you've experienced. This is certainly not the experience we intended for our customers. I want to assure you that we carefully assess our products to ensure their safety when used as directed, and we continuously monitor their quality and safety. Your report is taken very seriously, and I will be sharing your feedback with our Health & Safety Team. In the meantime, I'd like to offer some tips that might help you continue using your purchase. Olay Retinol24 products are specially designed for nighttime use. You might want to reduce the frequency of application or try a different version to see how your skin responds. For instance, if you're currently applying the product every night, consider using it every other night or even once a week until your skin gets used to it. Once your skin adjusts, you can gradually increase the frequency again. It's also important to note that this is our MAX version, which contains a higher level of retinol compared to the Retinol24. We suggest that you try the Retinol24 first until your skin adapts, and then consider moving back to the MAX version. If the irritation persists despite trying these suggestions, we recommend discontinuing use altogether. We'd love to hear more about your experience and assist you further. At your convenience, please give us a call at (800) 285-5170 or send us an email through the Contact Us page on our website.

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