Customer reviews for Olay Regenerist Whip with Sunscreen SPF 25 Moisturizer, 1.7 OZ

Thank you for getting in touch about our Olay Regenerist Whip Moisturizer with SPF 25. We'd like to apologize for your experience. That's not the kind of news we expect our consumers to share and we understand how frustrating this may have been for you. Please know that we will be addressing this with our Health and Safety team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please write to us through our Contact Us page so we can better assist.

Regards,

Customer Care

Thank you for sharing your experience with our Olay Regenerist Whip Face Moisturizer. We’re so sorry to hear this happened and appreciate you bringing it to our attention. Please be assured I'm sharing this report with the rest of our team. There are different factors that can contribute to what’s known as “pilling” -- moisturizer balling up on the surface your skin -- or flaking when using a moisturizer. Here are some tips to help prevent this from happening - Be sure to apply your moisturizer to clean, dry skin. Pilling/flaking can be caused by using too much moisturizer or by rubbing it in too hard. Try using a little less product and try patting it onto your skin instead of rubbing it in. If you’re using a cream, it might be too much moisture. Try switching to a lotion or serum for the daytime, and use your cream at night. If pilling/flaking occurs on the surface of your skin, simply brush it off with a tissue. We’d like to assist you further. Please call us at (800) 947-2656 or text us at (877) 999-0457 when you have a moment.

Regards,

Customer Care