Customer reviews for Oral-B Glide Pro-Health Comfort Plus Floss, Mint

We're sorry to hear that this has been your experience, since our floss does go through many quality checks to ensure that you can use it with ease. Since we're always looking to bring you the latest innovations, Oral-B Glide floss has a new microtextured fiber to clean and comfortably help protect teeth from cavities. There is a noticeable difference in the scrubbing texture and feel of the new floss, which helps clean and glide in tight spaces. We'll be sure to share your feedback with our team. While we don't currently have plans to change the fiber of our floss, it may be helpful to know that our Satin Tape, Satin Floss, and Essential Floss remain unchanged and don't feature this new micro-textured fiber. You're always welcome to give us a call at (800) 566-7252 if there's anything more we can assist you with.

Regards,

Customer Care

We're very sorry that you're finding the floss painful to use. A lot of thought goes into the design of our products, and you- safety and oral health are our top concerns. This micro-textured floss slides easily between tight spaces, cleaning both gently and powerfully. Your satisfaction matters to us, and we’d like to learn more about your experience, to see how we can further help. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

Regards,

Customer Care

Thank you for your loyalty and for taking the time to write your review. We’re very sorry that the new micro-textured floss fiber feels like it’ll rip your teeth out – this definitely isn’t the experience we want you to have, and we’ll share your message with our Safety Team. Please know that our products undergo stringent testing to ensure they are safe to use as directed. Your comfort and safety are very important to us, and we recommend discontinuing use of the product if you haven’t already. To provide you with the best assistance, please call us at (800) 566-7252.

Regards,

Customer Care