Customer reviews for Oral-B Glide Pro-Health Deep Clean Floss, Cool Mint

Gina, thanks for writing your review. We're incredibly sorry to hear that you're not a fan of this new micro-textured material. We did extensive quality and consumer testing to get it just right, so we appreciate your feedback, and we'd love to connect and assist you further. Please call us at 800-566-7252.

Regards,

Customer Care

Sokosha, thank you so much for taking the time to write your review and for letting us know how you feel about this change. We're so incredibly sorry that this has been your experience. We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. However, it’s clear that this change hasn’t met your expectations, and we understand how frustrating that can be, especially if the texture feels flimsy or tears easily. We are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. We continually evaluate how we can improve our products, and feedback from consumers like you is important and valued. We'd like to collect some details for our Quality Team and help. Please call us at 800-566-7252.

Regards,

Customer Care

Sokosha, thank you so much for taking the time to write your review and for letting us know how you feel about this change. We're so incredibly sorry that this has been your experience. We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. However, it’s clear that this change hasn’t met your expectations, and we understand how frustrating that can be, especially if the texture feels flimsy or tears easily. We are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. We continually evaluate how we can improve our products, and feedback from consumers like you is important and valued. We'd like to collect some details for our Quality Team and help. Please call us at 800-566-7252.

Regards,

Customer Care

Sokosha, thank you so much for taking the time to write your review and for letting us know how you feel about this change. We're so incredibly sorry that this has been your experience. We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. However, it’s clear that this change hasn’t met your expectations, and we understand how frustrating that can be, especially if the texture feels flimsy or tears easily. We are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. We continually evaluate how we can improve our products, and feedback from consumers like you is important and valued. We'd like to collect some details for our Quality Team and help. Please call us at 800-566-7252.

Regards,

Customer Care

We’re sorry to hear about your experience with the new Glide Floss, Revathi. We understand your frustration, especially when you're simply trying to maintain your daily oral care routine. Please know that our Glide Floss has transitioned to a new microtextured fiber designed to improve its cleaning performance; however, we recognize that it hasn’t met your expectations. Your safety and comfort are our top priority, and all our products are thoroughly evaluated to be safe when used as directed. If the floss is getting stuck, we recommend discontinuing use. Your feedback is important to us and will be shared with our safety team. We’d like to learn more and explore other floss options with you. Please call us at (800) 566-7252 so we can assist you further.

Regards,

Customer Care