Customer reviews for Oral-B Super Floss Pre-Cut Dental Floss Strands

Laura, we know it's never easy to say goodbye to a favorite product, and are sorry to hear the Super Floss has snagged on your retainer wires. Please know, we have many safety checks in place to ensure our products are safe when used as directed. If this floss is getting caught, we recommend you discontinue using this package. While you're not a fan of the Super Floss, you may enjoy our updated version of the Threader Floss. So we can help you further, please give us a call at (800) 566-7252.

Saludos,

Atención al Cliente

Thank you for taking the time to share your feedback with us. We're sorry the floss is shredding, breaking, and getting stuck between your teeth. Please know this isn't something we'd expect, as all our floss products undergo many safety checks to ensure they are safe when used as directed. We also inspect our flosses for quality throughout the manufacturing process to ensure they are long enough to get the job done, while being durable and gentle on your gums, and still cleaning easily around orthodontics and appliances. While we did update the formula of our Oral-B Threader Floss to our new CleanTech micro-textured material, the Superfloss was not part of this change. We will share your comment with our Safety and Quality Teams. Your safety and comfort are our top priority; therefore, we recommend discontinuing the use of this product. We want to learn more about your needs and help you find a floss that works best for you. Please call us at (800) 566-7252.

Saludos,

Atención al Cliente

We're sorry to hear this. This certainly isn't the standard we expect, so we'd like to hear more. When you have a chance, could you please give us a call at (800) 566-7252?

Saludos,

Atención al Cliente

We appreciate you sharing your feedback. We understand the importance of finding a floss that fits your dental needs, and we're sorry that the fuzzy part of our Oral-B Superfloss wasn't long enough. We'll share your comment with our Quality Team. Please be assured that all our floss products are thoroughly inspected for quality to ensure you have the best flossing experience by helping to remove plaque and food particles. We invite you to call us at (800) 566-7252, so we can find a floss that fits all of your needs.

Saludos,

Atención al Cliente

Thank you so much for your review. We're very sorry to hear that you're not the biggest fan of this change. We do extensive quality and consumer testing to ensure these changes are effective and noticeable, so your feedback is truly important, and we'd like to connect about this and help. Please call us at (800) 566-7252.

Saludos,

Atención al Cliente

We're so sorry to hear your Super Floss has been shredding and leaving fibers behind. Please know, our products are thoroughly evaluated to ensure they reach you in top condition, and that they're safe when used as directed. If you haven't already, we recommend you discontinue using this package of Super Floss. We are still making Threader Floss, however, we have transitioned to a new microtextured fiber, so you may not be able to find the older version. So we can help you further, please give us a call at (800) 566-7252.

Saludos,

Atención al Cliente

We're very sorry that you're finding these hurt your gums, Mel24. The Oral-B Threader Floss that you purchased might feel a little different than the Oral-B Threader floss that you have purchased in the past. At Oral-B, we're always improving materials and looking to ensure that we deliver the best products. As a result, we've transitioned to a new microtextured floss fiber that's still strong and shred resistant, but also soft and gentle on your gums. Your report is being shared with our Quality Assurance Team, and we'd like to learn more details of your experience to further help. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday-Friday, so we can assist you.

Saludos,

Atención al Cliente