Customer reviews for Pampers Pure Protection Diapers

As a dedicated Pampers parent, you know how important it is to keep your little ones feeling comfortable, Morgan, and we’re very sorry to hear your Pure Protection Diapers did not provide the Pampers comfort you’ve come to know and love. Please know that all our diapers undergo numerous quality checks to ensure they reach you in perfect condition. In January of 2025, there were a series of updates, such as a new softer feel outer cover to provide a softer feel on baby's skin, and we’re sorry to learn that wasn’t the case with your recent purchase. As you know, babies come in all different shapes and sizes, so diapers fit every baby differently. Our diaper sizes are organized by weight, and since no two babies are the same shape, you will notice some overlap between sizes. We’d love the opportunity to help you and your baby further and invite you to give us a call at (800) 726-7377.

Regards,

Customer Care

We appreciate you sharing your review, and we're sorry your recent purchase didn't meet the high-quality standard you deserve. We partner with leading pediatricians, pediatric dermatologists, and safety experts to confirm that the materials we use in Pampers Pure diapers are safe for babies, although we understand a baby's skin can be very delicate. Pampers Pure Protection diapers feature an inner liner made from plant-based materials, enriched with shea butter, Vitamins B5 and E, and the new changes were to help enhance its softness. Unfortunately, many factors can contribute to the symptoms you described, and we hope your baby's symptoms have improved. We want to learn more about your experience to share with our Safety Team and assist with your purchase. To discuss this further, please call us at 1-800-726-7377.

Regards,

Pampers

We would expect you to love our Pampers Pure diapers, no matter the version you have, and are sorry to learn they feel scratchy. We have many thorough quality checks in place to ensure our diapers reach you in top condition. Earlier this year, we did make some updates to our Pampers Pure, however, these changes include a softer outer cover and inner liner, along with a more cushiony feel. Because of this, your experience is quite unexpected. So we can learn more and offer further assistance, please give us a call at (800) 726-7377.

Regards,

Pampers

We're so glad you decided to give Pampers a try, and would hope for you to love each box you receive. Please know, we have many quality checks in place to ensure only the best products reach you. We did recently make changes to our Pampers Pure diapers, including making them softer and adding a more cushiony feel to them. It sounds like your second box may be the previous version. So we can learn more and help get you back to the diapers you prefer, please give us a call at (800) 726-7377.

Regards,

Pampers

We never want you to feel disappointed, and we truly appreciate your loyalty to Pampers. While our Pampers Pure look a little different, they should still provide you with the same absorbency and leakage protection you've come to expect. Before any baby uses our products, we conduct a detailed performance assessment, as well as ongoing checks during production, to ensure our highest quality standards are met. As you know, babies come in all different shapes and sizes. And just like clothing, our diapers and pants fit every baby and toddler differently. We measure thousands of babies' legs, bottoms, and waists to try to get it right. So we can offer further assistance, please call us at (800) 726-7377.

Regards,

Pampers

We're so sorry to hear you're noticing leaks, and we understand how frustrating that can be. Leaking can mean the child is ready for the additional absorbent material provided in the next size, or that a different style would give them a more customized fit. Either way, we don't you or your little one to go through this and we want to help! Please give us a call when you can at 1-800-726-7377.

Regards,

Customer Care

Your little one should be comfortable, smiling, and loving every moment of discovery, when they’re wearing Pampers Pure, Chelsea, and we’re sorry to learn that your recent package isn’t meeting your expectations. At the beginning of 2025, a series of updates was introduced to our line. These changes include new package and diaper graphics, a larger Wetness Indicator, a softer-feeling outer cover, and a softer inner layer, giving the baby a more cushiony feel. While our Quality and Safety Teams work hard to ensure only the best packages of Pampers make their way to your home and daycare. We’d be happy to talk further with you about your package, to make sure everything’s as it should be. Please call us any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 726-7377.

Regards,

Customer Care

As parents, we understand the frustration of dealing with baby rash, and we appreciate you letting us know what happened, Kristina. This isn't something we'd expect, and we hope your little one's symptoms have improved. Please know that before presenting a new Pampers design, our team works extensively with parents and leading pediatric professionals, including safety experts, at every step of the diaper-making process to ensure our products are safe for babies. However, we understand that a baby's skin can be very delicate. Unfortunately, many factors can contribute to unusual reactions like this, and we want to help you prevent future events and share this experience with our Safety Team. Please call us at 1-800-726-7377 for further assistance.

Regards,

Customer Care