Customer reviews for Pantene Pro-V Classic Clean Shampoo, 12.6 OZ

Thank you for sharing your encounter with our Pantene Classic Clean Shampoo. We value your loyalty and are sorry to hear about your recent experience. The news you've shared has been unexpected and we are sure this may have been frustrating. Please know that we are handling this with the rest of our Pantene team. In the meantime, we are happy to help! As you may already know, hair is usually dry when it hasn't been conditioned properly. It's a chance, too, that the new formulation just wasn't the correct version for your hair type. For a better experience, we recommend switching to a shampoo with a more hydrating formulation. You can also try pairing the product with a rich conditioner so you don't waste what you already have. We would like to assist you further. When you have the time, please write to us through our Contact Us page.

Regards,

Customer Care

Thank you for sharing your thoughts with us about our Classic Clean Shampoo! We’re really sorry to hear that it seemed to have left your hair feeling heavy and greasy—that’s definitely not what we want for you. We appreciate you letting us know, and we’ll be sure to pass this along to our Quality Assurance Team and the team at Pantene. Sometimes, hair can feel a bit greasy if it’s over-conditioned. We recently updated our formula to make it even better for moisturizing, so you might want to try using a little less product to see if that helps. Also, conditioning your hair every other wash—or even every third wash—can make a difference! We truly care about your satisfaction, and we’d love to hear more about your experience. When you get a chance, feel free to reach out to us at (800) 945-7768 or drop us a message through the Contact Us page on our website. We’re here for you!

Regards,

Customer Care

We appreciate you for reaching out about our Pantene Pro-v Classic Clean Shampoo. Your loyalty has been more than appreciated and it saddens us to hear of your more recent experience. Our product did have a formula change in August 2024, however, we definitely expected you to receive the same great results that you've come to love over the years. What you've shared has been unexpected and we'll be addressing this with the rest of our Pantene team. It's a chance that the new formulation is a bit too hydrating for your hair type. You may want to consider using less product when you're washing your hair or try using a less hydrating formulation. Also be sure to thoroughly rinse out your hair. If the product does not get fully rinsed, it can leave the hair feeling a bit dirty. We would be happy to assist you further. When you have the time, please write to us through our Contact Us page.

Regards,

Customer Care