Customer reviews for Pantene Pro-V Infinite Lengths Biotin & Collagen Shampoo, 13.5 OZ

Thank you for getting in touch about our Pantene Pro-V Miracle Infinite Lengths Biotin + Collagen Shampoo. We truly value your long term loyalty to our Pantene products and want to express our deepest of apologies for your more recent experience. What you've shared definitely isn't the kind of experience we want for any our consumers and we understand how devastating this may be. We appreciate your concern and want to assure you that our hair care products do not cause or speed up hair loss. A great deal of work has gone into the development and testing of all our products to ensure they are safe for use. Additionally, we have extensive quality controls in place and our products are used by millions of people every year. Hair loss is normal and is a continuous process. Hair goes through a natural cycle of growth where each hair grows long, falls out, and is replaced by a new hair. If you are noticing a significant amount of hair loss, we recommend speaking to your doctor. Still, we would like your comments to get the attention they deserve and to do that, we'd like to collect some additional details. When you have the time, please write to us through our Contact Us page so we can better assist you.

Saludos,

Atención al Cliente

Thank you for sharing your experience with the Pantene Infinite Lengths Shampoo. We appreciate you giving this shampoo a try and we're sorry to read that you noticed some greasiness. It may help to know that we recommend rinsing your hair thoroughly after shampooing, avoid over using a product or using a product that isn't right for your hair type. It may also help to know that fine hair in particular tends to become greasy, and if the previous tips don't work, we also recommend using a clarifying shampoo to remove excess dirt/grease. Feel free to send us an email from our Contact Us page, or give us a call at (800) 945-7768 for further assistance.

Saludos,

Atención al Cliente