Customer reviews for Pantene Pro-V Repair & Protect Conditioner

Thank you for reaching out about our Pantene Pro-V Repair and Protect Conditioner. We are truly sorry to hear that your hair was left looking matted and that you found it hard to brush out your hair. This isn't the results we want for our consumers and we appreciate you for bringing this to our attention. Please know that this will be addressed with the rest of our Pantene team. Tangled hair is common and can worsen when combed or brushed while wet. Matting occurs when rough hair surfaces rub together, often due to being tied back or scrubbed during washing. To prevent this from happening, you may need to try a product with a higher conditioning level as this may not be rich enough for your hair type. We would like to assist you further. When you have the time, please write to us through our Contact Us page.

Saludos,

Atención al Cliente

We truly appreciate your loyalty to Pantene, and apologize that you've had trouble with the pump on the Pantene Repair and Protect Conditioner. It may help to know that for the product to pump properly, there must be a space between the bottom of the bottle and the tube the product goes up. This is true of most pump-style containers, and it's normal for a small amount of product to be left behind in the bottle. We know you will not be able to get every bit of product out, so we actually overfill our packages to ensure you get the amount that is printed on the package. Additionally, if the conditioner is thicker than usual, it may be due to the product potentially being exposed to very hot or cold temperatures. If this is the case, the product should return to its regular consistency when it returns to a normal room temperature. Feel free to send us an email from our Contact Us page, or give us a call at (800) 945-7768 for further assistance.

Saludos,

Atención al Cliente