Customer reviews for Pantene Pro-V Smooth & Sleek Shampoo

Thank you for getting in touch about our Pantene Pro-V Sheer Volume Shampoo. Your years of loyalty has been truly appreciated. It's always upsetting when loyal users like yourself have such a hard experience and for this we'd like to express our deepest of apologies. What you've shared her with us has been so unexpected and we are sure this may have been more than frustrating with you. Please know that we will be addressing your comments with our Health and Safety team as well as the rest of our Pantene team. We'd like to also address the product's formulation. Our Sheer Volume Shampoo did undergo a formula change but there has not been any changes to our Sheer Volume Conditioner. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend you discontinue from using the product if you haven't already done so. Your hair being dry and frizzy may have been due to the formula no longer being hydrating enough for your hair type. This could also lead to more tangles which may have been the reason why your hair was difficult to comb with the conditioner. For a better experience, we recommend allowing your conditioner to sit for a few minutes on your hair before detangling it. The consistency of the conditioner has also been unexpected and we'll be sure to handle this with our Quality Assurance team. In the meantime, we'd like to assist you further. When you have the time, please write to us through our Contact Us page so we may do so.

Regards,

Customer Care