Customer reviews for Puffs Plus Lotion Facial Tissue Mega Cube, 1 ct
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RRinWisconsinReviewed 1 week agoWhat happened to them?
These have been the best tissues for years but they now feel more like sandpaper. I can't fathom why PReply from puffs.com1 week agoHi there, thanks for sharing your feedback. We’re really sorry to hear that your experience with Puffs Plus Lotion hasn’t been what it used to be — that’s definitely disappointing, especially for a product you’ve relied on for years. The softness and comfort you mentioned are exactly what we aim to deliver, so we appreciate you speaking up. Your comments are important and will be shared with the Puffs team as they continue to evaluate product quality. If you’d like further help or want to discuss this experience in more detail, please reach out to Puffs Consumer Care at 1-800-777-8337. They’ll be glad to assist. Thank you again for taking the time to let us know — we truly value your long-time loyalty and feedback.Regards,Customer Care0 users found this review helpful.Originally posted on puffs.com- JenAReviewed 1 week ago
The scent is overpowering
I have used these tissues for years. However, I will not be purchasing in the future, the scent is overpowering, and very unpleasant. Has there been a change?Reply from puffs.com1 week agoHi there, thank you for sharing your feedback. We’re sorry to hear that the scent of the Puffs Plus Lotion tissues was overpowering and unpleasant — that’s certainly not the experience we want for you, especially after years of use. We understand how a strong scent can affect your comfort and enjoyment of the product. Your comments are important and will be shared with our team for review. If you’d like to discuss this experience further or have questions, please feel free to reach out to Puffs Consumer Care at 1-800-777-8337. They’ll be happy to assist you. Thank you again for your honest feedback.Regards,Customer Care0 users found this review helpful.Originally posted on puffs.com - Ann2Reviewed 1 week ago
Not Happy With Quality
Puffs Plus with Lotion has changed. The rectangular boxes I am currently using are full of white fiber, a material that I find everywhere the tissue goes in my home. I am not talking about lint, I am see dime size pieces. The tissues in the last inch bottom of the box are folded in half. It fills up the box, but am I getting theAdvertised number of tissue?Reply from puffs.com1 week agoHi there, thanks for sharing your experience with us. We’re very sorry to hear how disappointed you are with the quality — that’s certainly not what we want for you, especially from a product you trust. The presence of excess fibers, larger pieces of material, and concerns about tissue count and folding are important details, and we appreciate you taking the time to point them out. We’d really like to look into this further and help make things right. Please consider reaching out to Puffs Consumer Care at 1-800-777-8337, where a representative can gather more details and assist you directly. Thanks again for bringing this to our attention.Regards,Customer Care0 users found this review helpful.Originally posted on puffs.com - JMo03Reviewed 1 week ago
Declining Quality
Changes to your product have clearly degraded its quality. The tissues are thinner, less absorbent, and rougher than when first introduced, and they frequently tear when pulled from a new box. Prioritizing profits margins over quality has cost you my trust and my business.Reply from puffs.com1 week agoHi there, thank you for sharing your honest feedback. We’re really sorry to hear how disappointed you are with the recent experience using Puffs Plus Lotion — that’s certainly not what we want for our long-time consumers, and we understand how frustrating it is when a trusted product no longer meets expectations. We’d appreciate the opportunity to learn more and help address your concerns. Please feel free to reach out to Puffs Consumer Care at 1-800-777-8337, and a member of our team will be happy to assist you further.Regards,Customer Care0 users found this review helpful.Originally posted on puffs.com - JMo03Reviewed 1 week ago
Declining Quality
Changes to your product have clearly degraded its quality. The tissues are thinner, less absorbent, and rougher than when first introduced, and they frequently tear when pulled from a new box. Prioritizing profits margins over quality has cost you my trust and my business.Reply from puffs.com1 week agoHi there, thank you for sharing your honest feedback. We’re really sorry to hear how disappointed you are with the recent changes in the tissues — that’s not the experience we want anyone to have, especially from a product you’ve trusted over time. Your comments about thickness, absorbency, and tearing are important, and we appreciate you taking the time to speak up. If you’d like to discuss this further or receive assistance, we encourage you to contact Puffs Consumer Care at 1-800-777-8337. They’ll be happy to listen and help however they can. Thank you again for letting us know how you feel.Regards,Customer Care0 users found this review helpful.Originally posted on puffs.com - jennaa145_6832Reviewed 1 week ago
Strong, soft, durable
This is a household must have during cold and flu season. I keep a box in every room in my house, including on my nightstand. These tissues are strong and soft. They hold lots of snot while protecting your hands from leakage. Gross but so true and worth knowing!0 users found this review helpful.Originally posted on influenster.com - ManetteReviewed 1 week ago
Awful tissue now
I have always bought puffs plus lotion because they were thick soft and very gentle on the nose.Now they are thin very rough like sand paper and no lotion.My nose is red and sore now.I returned all 4 boxes back to the store and bought a different brand.Puffs are awful nowReply from puffs.com1 week agoHi Manette, thank you for sharing your experience — we’re really sorry to hear how uncomfortable this was. That’s certainly not the experience we want anyone to have with Puffs tissues, especially if you’ve relied on them for comfort in the past. We appreciate you taking the time to explain what you noticed, and we’d like to learn more and help make this right. Please feel free to contact Puffs Consumer Care at 1-800-777-8337, and our team will be happy to assist further.Regards,Customer Care0 users found this review helpful.Originally posted on puffs.com - NoseynewsReviewed 2 weeks ago
Product has gone downhill -
I have ALWAYS used Puffs Plus! ALWAYS! I just purchased another 8 pack and I had to recheck that I received the correct product! The tissues are THIN and not near as comfortable to use.Reply from puffs.com2 weeks agoHi there, thanks for taking the time to share your feedback. We’re really sorry to hear how disappointed you are—especially after being such a loyal user of Puffs facial tissues for so long. That’s certainly not the experience we want you to have, and we understand how frustrating it is when a product doesn’t feel the same as you remember. We’d appreciate the chance to learn more and help make this right. Please feel free to reach out to Puffs Consumer Care at 1-800-777-8337, so our team can assist you further and share your concerns with our quality team.Regards,Customer Care0 users found this review helpful.Originally posted on puffs.com
Details for Puffs Plus Lotion Facial Tissue Mega Cube, 1 ct
| Product type | Facial tissues |
|---|---|
| Quantity | Single pack |