Customer reviews for Air Wick Essential Mist Refill

Hi, thanks for reaching out. Here are the troubleshooting steps for our Air Wick Essential Mist Starter Kit. Check the diffuser is turned off and directed away from the face. Ensure the spray nozzle is visible at the top of the diffuser. If not, you may have incorrectly replaced the shroud which may prevent the release of fragrance. Check the fragrance doesn't need replacing. To do this open the diffuser by holding the outer cover firmly in one hand and placing the other hand underneath the base as a support. Using the thumb of the hand holding the outer cover, push down from the top. The cover should be released from the main diffuser, exposing the refill bottle and batteries. You should be able to see the level of fragrance remaining in the refill bottle. If there is no fragrance left the refill needs replacing. If there is still fragrance remaining, make sure the refill bottle is fully inserted into the diffuser. If this has come dislodged or is not inserted correctly, it may result in failure of mist generation. You should also check the batteries are still operating. To do this open the diffuser as before and replace the batteries with x3 new AA/LR6 batteries. Reinstate the outer cover and turn the diffuser on. We hope this is helpful! Sincerely, your Air Wick team.

Saludos,

Atención al Cliente