Customer reviews for Crest Pro-Health Advanced Clinical CPC Antigingivitis/Antiplaque Oral Rinse, Alcohol-Free, Deep Clean Mint

We're so sorry to hear you developed swelling and discoloration, and hope you're starting to feel much better. Please know, our products are thoroughly tested to ensure they're safe when used as directed. We recommend you discontinue using this mouthwash, and hold onto it in the event our team would like to collect it. So that we can help you further, please give us a call at (800) 285-9139.

Saludos,

Atención al Cliente

We're so sorry you and your wife had irritation, and are glad you're starting to feel better. Please know, there are many safety checks in place to help ensure our products are safe to use as directed. The peeling in the mouth is most likely loose layers of dead skin cells. It is normal for these cells to shed in very small clumps, and most people don't notice this. However, when some people use certain oral care products, particularly antiplaque/antigingivitis rinses, this process can be more noticeable. The cells clump together and form visible strings or film. It is typically painless and resolves within a short period of time. We're glad you both discontinued to use this rinse, as this is what we'd recommend. We also ask that you hold onto it so we can collect it. So that we can help you further, please give us a call at (800) 285-9139.

Saludos,

Atención al Cliente

We understand how upsetting it is to find your teeth have become stained, and we appreciate your taking the time to bring this to our attention. We're sharing your experience with our Health and Safety Team. Please know our products are thoroughly evaluated to ensure they're safe to use as directed, and based on your experience, we recommend you discontinue using this mouthwash. Certain versions of Crest Pro-Health Rinse contain cetylpyridinium chloride (CPC), an ingredient that not only helps to fight plaque and gingivitis, but also kills bacteria in the mouth. For a small percentage of people who use the product, after it kills germs in your mouth, those dead germs can collect on the tooth surface and create the appearance of brown stains. This is more likely to happen in hard-to-brush areas. We want to assure you the discoloration is reversible and largely preventable. To help remove and prevent the discoloration, we recommend tartar-control/whitening toothpaste, a power toothbrush, and flossing. Any remaining stains can be removed with dental cleaning. So that we can help you further and learn more about your experience, please give us a call at (800) 285-9139.

Saludos,

Atención al Cliente

Paula, we're so sorry to hear this rinse left you with inflammation, staining, and dry mouth, and would like to help. Please know, there are many safety checks in place to ensure our products are safe to use as directed. Certain versions of Crest Pro-Health Rinse contain cetylpyridinium chloride (CPC), an ingredient that not only helps to fight plaque and gingivitis, but also kills bacteria in the mouth. For a small percentage of people who use the product, after it kills germs in your mouth, those dead germs can collect on the tooth surface and create the appearance of stains. This is more likely to happen in hard-to-brush areas. We want to assure you the discoloration is reversible and largely preventable. To help remove and prevent the discoloration, we recommend tartar-control/whitening toothpaste, a power toothbrush, and flossing. Any remaining stains can be removed with dental cleaning. We recommend you discontinue using this rinse, and hold onto it, so that our team may collect it. So that we can help you further and learn more about your experience, please give us a call at (800) 285-9139.

Saludos,

Atención al Cliente