Customer reviews for L'Oreal Paris Infallible Pro-Last Up to 24HR Wear Waterproof Pencil Eyeliner

Name: L'Oreal Paris Infallible Pro-Last Up to 24HR Wear Waterproof Pencil Eyeliner
Brand: L'Oreal Paris
Rating: 2.9457 (1235 reviews)

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$12.69

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Becca
Reviewed 1 week ago
Thumbs Down
I bought this pencil last week. Loved how it glided on. Then I needed to sharpen it. Impossible! Like other reviews- not doable. Plus the pencil will NOT advance so it’s unusable. Total waste of money. I notice the response from L’Ordeal going back years to this repeated complaint is this concern will be passed on to the team for review. Time to fit it!
Reply from L'Oreal Paris
3 days ago
Hello there. Despite the plastic-coated appearance of the Pro Last Waterproof Pencil Eyeliner, it can be sharpened with a cosmetic sharpener. For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps! We are sorry for the inconvenience.
Regards,
consumer care center
0 users found this review helpful.
Originally posted on lorealparisusa.com

DeeS
Reviewed 2 weeks ago
Very poor
This was a total wates of my money. It will not move when I screw the bottom of the pencil. I have tried all the "tricks" recommended and it will not advance.
Reply from L'Oreal Paris
3 days ago
Hi DeeS. Thank you for reaching out about Pro Last Waterproof Pencil Eyeliner. This eyeliner can be sharpened with a cosmetic sharpener. For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps!
Regards,
consumer care center
0 users found this review helpful.
Originally posted on lorealparisusa.com

Kaye
Reviewed 2 weeks ago
Don't buy! Useless
No matter what they say, this is impossible to sharpen. It's a plastic case so it won't sharpen! It should be removed from the market!
Reply from L'Oreal Paris
3 days ago
Hello Kaye. Despite the plastic-coated appearance of the Pro Last Waterproof Pencil Eyeliner, it can be sharpened with a cosmetic sharpener. For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps! We are sorry for the inconvenience.
Regards,
consumer care center
0 users found this review helpful.
Originally posted on lorealparisusa.com

nenapepper
Reviewed 2 months ago
Love the product. HATE the presentation
Love the product but hate the presentation. After opening the first 4 lines it's impossible to sharpen the pencil, I've tried so many different sharpeners always with the same result: the middle breaks apart and smudges all over the sharpener, the otter layer chips and it's a hazard to try to put it next to your eyeballs ever again....but those few lines at the beginning are perfection!!! I got the bronze and the color last all day. Really hope the presentation would change for a plastic twist pencil or something functional
Reply from L'Oreal Paris
1 month ago
Hello! Thank you for sharing your feedback on our Infallible Pro-Last Waterproof Pencil Eyeliner. We are so glad to hear you love the Bronze shade and its incredible all-day staying power, but we are truly sorry for the frustration you've experienced with sharpening! While the exterior may feel like plastic, it is a sharpenable material designed to be used with a high-quality cosmetic sharpener. To help prevent the creamy core from smudging or breaking, we suggest placing your pencil in the refrigerator for a few minutes before sharpening to firm up the formula. We have shared your specific comments regarding the pencil design with our product development team for future consideration, and if you need further assistance, please feel free to reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa. We hope these tips help you continue to achieve your perfect, sophisticated look with L'Oréal Paris!
Regards,
consumer care center
0 users found this review helpful.
Originally posted on lorealparisusa.com

Yes, I recommend
JULIE
Verified purchase
Reviewed 3 months ago
Easy to useOut of 5
Long lastingOut of 5
Value Out of 5
Meets expectationsOut of 5
Quality Out of 5
0 users found this review helpful.

KayW
Reviewed 4 months ago
Sharpening solution for pro last eye pencil
Love this pencil. It glides on easy because it's a soft pencil. I was a bit disappointed when I saw the only way to advance the pencil was to use a sharpener because soft pencils usually crumble in a sharpener. I read the reviews and this was always the complaint. The company came back with " use a sharpener, don't push the pencil while sharpening, turn slowly 3-4 times". So I tried that making sure it did not grab the soft part but only the black casing around the soft pencil part. It worked! The key is to not push the pencil into the blade. Insert it but don't jamb the end.. Gently turn it like they say. It will grab the black casing and do it's job.
0 users found this review helpful.
Originally posted on lorealparisusa.com

Tweets
Reviewed 4 months ago
Disappointed. Not smooth. Cannot sharpen. Mess. .
Not smoothly to use. Couldn't sharpen Pencil . Sad.
Reply from L'Oreal
2 months ago
Hello! Thank you for sharing your feedback regarding our Infallible Pro-Last Waterproof, Up to 24HR Pencil Eyeliner. We are sorry to hear that you've had trouble with the application and sharpening of your pencil, as we always want you to have a smooth and effortless experience. For the best results, we recommend using a high-quality cosmetic sharpener, which is specifically designed to work with creamy formulas. If you continue to have difficulty, we would love to assist you directly—please call us at 800-322-2036 and provide case number 44653661. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We hope to help you achieve your perfect look with L'Oréal Paris!
Regards,
LeCare
0 users found this review helpful.
Originally posted on lorealparisusa.com

Mellymel
Reviewed 4 months ago
Best pencil ever!!
I went onto the L’Oréal website to find the name of the pencil I use cause my husband bought the wrong one. I use this pencil so much I’m down to about an inch left of it. To the reviews that mentions that it doesn’t sharpen I’m confused, like what sharpeners are you guys using. I have a cheap 4 sharpener from maybelline and it sharpens my pencil perfectly every time. This is my 12th pencil I’ve purchased and I honestly hope these reviews won’t discontinue it.
0 users found this review helpful.
Originally posted on lorealparisusa.com