Customer reviews for L'Oreal Paris Infallible Pro-Last Up to 24HR Wear Waterproof Pencil Eyeliner

L'Oreal Paris Infallible Pro-Last Up to 24HR Wear Waterproof Pencil Eyeliner
$11.49
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Color:
Nude

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  • Nancy R
    Reviewed 8 hours ago

    Can't sharpen the pencil

    I liked the way it went on. However, I was only able to use it twice because I could not sharpen the pencil. If I could sharpen the pencil I would purchase it again.
    0 users found this review helpful.
    Originally posted on lorealparisusa.com
  • Debbie M
    Reviewed 1 week ago

    First-Grade Engineering!!! Why L’Oréal?

    I didn't read the reviews on this product until after I purchased it, and it wasn't until I needed to sharpen it that I found that all of these 1-star reviews are correct! I love L'Oreal products, but how could this product ever pass any kind of Quality standard? My brand new pencil is unusable now because it will not sharpen!! I would like a refund as I was sold a product that is unusable after only a few uses. I can buy a pencil at the dollar store that sharpens better than this one!!!
    Reply from L'Oreal
    1 week ago
    Hi there Debbie M! Thank you for using our Pro Last Waterproof Pencil Eyeliner. We are sorry to hear that the this liner was difficult to sharpen, and we appreciate all of your feedback. We will be passing your comments on to our team, we suggest using our Infallible dual sharpener to sharpen this eyeliner. We would like to speak with you directly, please call us at 1-800-322-2036, M-F 9am to 5pm est, as we aim to provide the highest quality products to our consumer. Thanks for reaching out !
    Saludos,
    LeCare
    0 users found this review helpful.
    Originally posted on lorealparisusa.com
  • Pknudt
    Reviewed 1 week ago

    Terrible Infallible Pro Last eyeliner pencil

    I thought this was a twist up eyeliner pencil. I do not have a sharpener! Why wouldn't you include that with the product? What a rip off after less than a week's use and this was not an inexpensive product! Shame on you L'Oreal!
    Reply from L'Oreal
    1 week ago
    Hello there Pknudt! Thank you for taking the time to share your feedback with us on the Pro-Last Waterproof Pencil Eyeliner. We will most certainly take your comments into consideration for new packaging ideas in the future! This product can be sharpened with our Infallible Dual Cosmetic Sharpener. We hope you give this product another try!
    Saludos,
    LeCare
    0 users found this review helpful.
    Originally posted on lorealparisusa.com
  • Maria
    Reviewed 2 weeks ago

    Best eyeliner!

    Thiis the best eyeliner! Was using an expensive one until someone on Instagram mentioned this one in brown. I use it on the top eyelashes slightly wink with a brush, and also tight line. On the bottom lashes I wear the bronze and wow! Best bronze for brown eyes. Last until I take it off. I use a small sharpener and have no problem sharpening it. Love!
    0 users found this review helpful.
    Originally posted on lorealparisusa.com
  • Mary60
    Reviewed 2 weeks ago

    L’Oreal infallible eyeliner had no product in it

    What the heck? I just bought this and used it about five times and it won't crank up anymore eyeliner! I have had this kind before and it has lasted for months and months and this lasted a week? I think I got a faulty one this is not acceptable for a company like L'Oreal. Very frustrating.
    Reply from L'Oreal
    2 weeks ago
    Hi there! Despite the plastic-coated appearance of the Pro Last Waterproof Pencil Eyeliner, it can be sharpened with a cosmetic sharpener. Our Dual Sharpener would be a great product to use! For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
    Saludos,
    LeCare
    0 users found this review helpful.
    Originally posted on lorealparisusa.com
  • JD22
    Reviewed 2 weeks ago

    Cannot sharpen it

    YOu cannot sharpen this pencil. IF you try it just eats it up. It chewed up the end the first time I sharpened it , leaving me with less than half the pencil left. Poor designe of plastic casing causes it to be a huge waste
    Reply from L'Oreal
    2 weeks ago
    Hi JD22. ! Thank you for your feedback on the Pro Last Waterproof Pencil Eyeliner. We are sad to hear that you had an issue sharpening this pencil. We recommend a cosmetic sharpener, like our Infallible Dual Sharpener. Just turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. We hope this information helps !
    Saludos,
    LeCare
    0 users found this review helpful.
    Originally posted on lorealparisusa.com
  • Vurf
    Reviewed 3 weeks ago

    2025 Reviews Correct: Not Self-Shapening! Grrrrr!!

    What happened?? This product used to be self-advancing and is now just smoke, mirrors and trickery. I don't own a pencil sharpener because I DON'T BUY EYELINERS THAT CAN'T SHARPEN THEMSELVES. I will be switching brands and not looking back to this waste.
    Reply from L'Oreal
    3 weeks ago
    Hi Vurf! Thanks for reaching out to us regarding Pro Last Waterproof Eyeliner. We're sorry for any confusion but this product was never a self-advancing liner. This product must be sharpened with a cosmetic eye pencil sharpener.
    Saludos,
    LeCare
    0 users found this review helpful.
    Originally posted on lorealparisusa.com
  • Not infallible
    Reviewed 1 month ago

    Unsharpenable!

    The color is almost too bright-purples should blend easier-but most importantly, this product doesn't sharpen well AT ALL! Do I need to become a wood-widdler for this thing?!? Please fix!
    Reply from L'Oreal
    1 month ago
    Hi Not infallible. There. We are terribly sorry about your experience with our Pro Last Waterproof Pencil Eyeliner. To properly use this product, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. The pencil should be sharpened frequently so that 3 or 4 gentle turns are sufficient to achieve the desired result. We hope this was helpful and will be sharing your feedback with the rest of our team for consideration.
    Saludos,
    LeCare
    0 users found this review helpful.
    Originally posted on lorealparisusa.com
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