Customer reviews for Olay Ultimate Eye Cream for Wrinkles, Puffy Eyes + Dark Circles, 0.4 OZ

Thank you for getting in touch about our Olay EYES Ultimate Eye Cream. We&#39;re so sorry that you weren&#39;t able to get the results that you desired. Please understand that this isn&#39;t the kind of experience we want or expect for our consumers and we do appreciate you for bringing this to our attention. You can be sure that we will be handling this with the rest of our Olay team. We do recommend cleaning and moisturizing your skin day and night for the best results. Through our research we&#39;ve learned that your skin should feel different after a week of use and you should see a noticeable difference after two weeks. Again what you&#39;ve shared has been unexpected and we&#39;d like to learn more about your skin care routine and also offer some product suggestions. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you. <img src="https://s3.amazonaws.com/stratos-logos/logos/Olay.jpg" alt="Olay" title="Olay" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> <!--[if ReviewResponse]><![endif]-->

Regards,

Olay

Thank you for your review on Olay Ultimate Eye Cream. We are sorry to hear you did not get the desired results. Your report is unexpected. Rest assured we are sharing your comments with the rest of the team. In general, we recommend cleansing and moisturizing morning and night for best results. We conduct a lot of research with consumers just like you. Our research shows that your skin should feel noticeably different within the first week of using our product and you should see an improvement in your skin after about two weeks of use. With our anti-aging products, you should see visible reduction in fine lines, wrinkles and skin discoloration within 28 days of use. If you stop using a product, your skin will likely return to its previous condition. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance and product recommendations. <img src="https://s3.amazonaws.com/stratos-logos/logos/Olay.jpg" alt="Olay" title="Olay" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> <!--[if ReviewResponse]><![endif]-->

Regards,

Olay

Thank you for taking the time to share your feedback on our Olay Ultimate Eye Cream. We&#39;re truly sorry to hear that you haven&#39;t seen the changes you were hoping for, and we want to help. This is not the experience we aim for, and we will pass your comments along to our Quality Assurance Team as well as the rest of the Olay Team. As you may know, we suggest you cleanse and moisturize both morning and night for optimal results. Our research indicates that you should notice a difference in your skin within the first week, with visible improvements typically showing by the second week. You can expect to see a reduction in the appearance of fine lines, wrinkles, and discoloration in about 28 days. Consistency is key—if you stop using the product, your skin may return to its previous state. At Olay, our consumers are our top priority, and we would love to connect with you to better understand your skincare needs and find the best product for you. Whenever you have a moment, please give us a call at (800) 285-5170 or reach out via the Contact Us page on our website. <img src="https://s3.amazonaws.com/stratos-logos/logos/Olay.jpg" alt="Olay" title="Olay" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> <!--[if ReviewResponse]><![endif]-->

Regards,

Olay

Thank you for getting in touch about our Olay EYES Ultimate Eye Cream. We're glad that you haven't felt any irritation and that you saw a decrease in your dark circles and puffiness. However, we are sorry if you're not getting the results you desire and having a hard time finding the product you love. That's not the kind of news we like to hear from our consumers but you can be sure that we are addressing this with the rest of our team. We would like to learn more about the product you can't find. We may be able to discover it for you. When you have the time, please write to us through our Contact Us page so we can better assist you.

Regards,

Customer Care