Customer reviews for Gillette ProGlide Razor for Men, Handle + 4 Blade Refills

We are so incredibly sorry to hear about your frustrating experience with your ProGlide razor, and that the blade broke off during shaving. That sounds incredibly disappointing, especially given the cost, and we completely understand why you feel it and why you're so let down. This is definitely not the quality or durability we aim for with our ProGlide razors. Your detailed feedback about the clip breaking and your concern for quality control are extremely important to us. We truly regret that this happened and caused such a negative experience for you. We would appreciate the opportunity to understand more about what happened and how we can help make this right. Please feel free to call Gillette directly at 1-800-445-5388.

Regards,

Customer Care

Thank you for sharing your thoughts on our Fusion 5 blade refills. We’re truly sorry to hear about your experience, as this is not the kind of experience we want for our customers. We understand how important the longevity of the blades is to your grooming routine, and we want to learn more about what happened. Please reach out to us at (800) 445-5388; we would be more than happy to help you find a solution. We are here to listen and support you!

Regards,

Customer Care

Thank you for sharing your experience with the Fusion5 blades, Timothy. We're sorry to hear that they are not lasting as long as you expected and your frustration is clearly understood. This feedback is valuable, and we will pass it along to our product team for consideration. If you decide to explore other options, we're here to help! Please feel free to reach out to our support team at 1-(800) 445-5388 for further assistance.

Regards,

Customer Care

You said: Product Name/Description: Fusion5 (1 Handle + 4 Refill Blades) Review Text: I bought a 12 pack of these blades. Extremely disappointed with the performance and results using this razor. It's like using a butter knife to cut a steak. Horrible and I change the refill blade like every other shave. And I still have to use my wife's disposable razors to get a clean shave. Awful and they were no cheap! 12 cartridges that won't last a month! Disgusted. Draft response OR core product information: make it sound less generic and more empathetic. ph: (800) 445-5388. ChatPG said: Thank you for sharing your experience with our Fusion5 razor blades. We’re genuinely sorry to hear that they didn’t meet your expectations and that you found the performance lacking. We understand how frustrating it can be when a product doesn’t deliver the results you’re looking for, especially when you’ve invested in a larger pack. Our Fusion5 blades are designed for a comfortable and close shave, and we want to ensure you get the best performance from them. It’s important to change the blades regularly, but if you’re finding that they aren’t lasting as expected, we’d love to learn more about your experience. Please feel free to reach out to us at (800) 445-5388 so we can assist you further. Your feedback is invaluable, and we’ll make sure it gets to our team for review. Thank you for giving us the opportunity to address your concerns.

Regards,

Customer Care

Thank you for your review. We're disappointed to hear this has bene your experience with Gillette Fusion5. All our products undergo extensive testing to meet our high quality standards and to be completely safe when used as directed. Your satisfaction and loyalty mean a lot to us, so we'll be sharing your comments with our team. If you haven't yet, please discontinue use. While we haven't made any recent changes to our base Fusion5 manual and power razors, we did introduce a new razor to the line, which might be what you've been seeing. Please give us a call at (800) 445-5388 so that we can learn more about which version you're using and get you the best possible assistance.

Regards,

Customer Care