Customer reviews for L'Oreal Paris Infallible Pro-Last Waterproof, Up to 24HR Pencil Eyeliner

Hello SueZ! Thank you for using our Infallible Pro Last Waterproof Pencil Eyeliner. We are sorry to hear that the packaging of this liner was difficult to sharpen, and we appreciate all of your feedback. We will be passing your comments on to our team, we suggest using our Infallible Eye Makeup Pencil Sharpener as we aim to provide the highest quality products to our consumer. Thanks for reaching out!

Saludos,

Consumer Care Center

Hello Amy45! . We are sorry to hear you found the Infallible Pro Last Waterproof Pencil Eyeliner such a challenge to sharpen. There can be a slight learning curve to getting a good point restored. These new generation gel liners need a sharp blade and gentle touch to sharpen well. For best results don't try to push the pencil into the sharpener. At the slightest resistance, you're in far enough. Gently turn and shave off a thin layer to reveal more liner. Pushing the pencil in too far will cause the blade to grab too much of the resin, the pencil won't sharpen well that way. If its been awhile since you bought a new sharpener, you'll be surprised the difference a fresh blade can make. If you would like to speak to us directly about your recent purchase, give us a call @ 800-631-7358 M-F 9:00 am - 5:30 pm ET

Saludos,

Consumer Care Center

Hi Sadd. Thank you for reaching out about Infallible Pro Last Waterproof Pencil Eyeliner. We are sorry to hear this is not your new favorite product. We are committed to bringing our consumers high-quality, innovative products that meet their needs and expectations. Your feedback will be shared with our team.

Saludos,

L'Oreal Paris

Hi there Llll, We are sorry if there is any confusion on sharpening this long wear liner. This liner does not swivel, its sharpened with any good makeup sharpener (see back of packaging). There can be a slight learning curve to getting a good point restored. These new generation gel liners need a sharp blade and gentle touch to sharpen well. For best results don't try to push the pencil into the sharpener. At the slightest resistance, you're in far enough. Gently turn and shave off a thin layer to reveal more liner. Pushing the pencil in too far will cause the blade to grab too much of the resin, the pencil won't sharpen well that way. If its been awhile since you bought a new sharpener, you'll be surprised the difference a fresh blade can make.

Saludos,

Consumer Care Center

Hello there! Thank you for sharing your thoughts on Infallible Pro Last Waterproof Pencil Eyeliner. We truly value the opinions and suggestions of our customers, as they help us improve the quality of our products and services. Your feedback has been relayed to our team for further assessment. We appreciate you taking the time to provide us with your valuable input.

Saludos,

L'Oreal Paris

Hello albea, we can imagine how frustrating that would be. We suspect this is your first Infallible Pro Last Waterproof Pencil Eyeliner. The liner you purchased does not swivel, its sharpened with any good makeup sharpener. There can be a slight learning curve to getting a good point restored. These new generation gel liners need a sharp blade and gentle touch to sharpen well. For best results don't try to push the pencil into the sharpener. At the slightest resistance, you're in far enough. Gently turn and shave off a thin layer to reveal more liner. Pushing the pencil in too far will cause the blade to grab too much of the resin, the pencil won't sharpen well that way. If its been awhile since you bought a new sharpener, you'll be surprised the difference a fresh blade can make.

Saludos,

Consumer Care Center