Customer reviews for L'Oreal Paris Infallible Pro-Last Waterproof, Up to 24HR Pencil Eyeliner

Hello Tuts, thanks for reaching out! We are so happy to hear that you love this liner. Despite the plastic-coated appearance of the pencil, it does not swivel, its sharpened with any good makeup sharpener. (see back of package) There can be a slight learning curve to getting a good point restored. These new generation gel liners need a sharp blade and gentle touch to sharpen well. For best results don't try to push the pencil into the sharpener. At the slightest resistance, you're in far enough. Gently turn and shave off a thin layer to reveal more liner. Pushing the pencil in too far will cause the blade to grab too much of the resin, the pencil won't sharpen well that way. If its been awhile since you bought a new sharpener, you'll be surprised the difference a fresh blade can make.

Saludos,

Consumer Care Center

Hello Barbie. We're sorry to hear you're having a problem keeping a good point on the Infallible Pro Last Waterproof Pencil Eyeliner. The liner you purchased does not swivel, its sharpened with any good makeup sharpener.(see the back of the package) However, there can be a slight learning curve to getting a good point restored. These new generation gel liners need a sharp blade and gentle touch to sharpen well. For best results don't try to push the pencil into the sharpener. At the slightest resistance, you're in far enough. Gently turn and shave off a thin layer to reveal more liner. Pushing the pencil in too far will cause the blade to grab too much of the resin, the pencil won't sharpen well that way. If its been awhile since you bought a new sharpener, you'll be surprised the difference a fresh blade can make.

Saludos,

Consumer Care Center

Hi there Starbrite, We wish you could see the results you were hoping for with the Infallible Pro Last Waterproof Pencil Eyeliner. The liner you purchased does not swivel, its sharpened with any good makeup sharpener. However, there can be a slight learning curve to getting a good point restored. These new generation gel liners need a sharp blade and gentle touch to sharpen well. For best results don't try to push the pencil into the sharpener. At the slightest resistance, you're in far enough. Gently turn and shave off a thin layer to reveal more liner. Pushing the pencil in too far will cause the blade to grab too much of the resin, the pencil won't sharpen well that way. If its been awhile since you bought a new sharpener, you'll be surprised the difference a fresh blade can make. Meanwhile, if you would like to speak to us directly about your recent purchase, give us a call @ 800-322-2036 9 AM to 5:30 PM ET M - F

Saludos,

Consumer Care Center

Hi Grits! Thanks for reaching out to us regarding Infallible Pro-Last Waterproof Eyeliner. This product can be sharpened using a cosmetic pencil sharpener.

Saludos,

Consumer Care Center

Hello there. We are very sorry for your experience! Despite the appearance of the Infallible Pro Last Waterproof Pencil Eyeliner, it can be sharpened with a cosmetic sharpener. Our L'Oréal Paris Dual Sharpener would be a great product to use! For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps!

Saludos,

L'Oreal Paris

Hello there! Thank you for sharing your experience with our Infallible Pro Last Waterproof Pencil Eyeliner. Despite the plastic-coated appearance of the Infallible Pro Last Waterproof Pencil Eyeliner, it can be sharpened with a cosmetic sharpener. Our L'Oreal Paris Cosmetics Infallible Eye Makeup Pencil Sharpener would be a great product to use! For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps!

Saludos,

L'Oreal Paris

Hello GreenEyesPurpleLiner. We appreciate you reaching out! Despite the plastic-coated appearance of the eyeliner, it can be sharpened with any cosmetic sharpener. For best results, turn the pencil gently 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. For the most precise definition, we suggest using our L'Oréal Paris Dual Sharpener to sharpen your eyeliner!

Saludos,

L'Oreal Paris