Reseñas de clientes sobre Maybelline Express Brow 2-In-1 Pencil and Powder, Eyebrow Makeup

Hi CCWA! We’re sorry the Blonde shade of our Express Brow 2-In-1 Pencil + Powder didn’t include powder in the sponge end as expected. We understand how disappointing that must be, especially when you were counting on both sides of the product. Please call us at 800-944-0730, Monday through Friday, 9:00 a.m.–5:30 p.m. ET, reference case 48421165 and have the product available so our team can assist. We look forward to speaking with you!

Saludos,

Maybelline

Hi there! Thank you for sharing your feedback on our Express Brow 2-In-1 Pencil and Powder. We totally get where you're coming from—switching from a classic powder and angled brush to a waxy pencil can definitely take some getting used to! We've shared your thoughts right along with our team. For an easier glide with the pencil side, try using super light, short strokes, or feel free to explore our other brow products to find a tool that fits your go-to routine. Thanks for being open with us! XO

Saludos,

Maybelline

Hi there Stfp, we are so sorry for the 'hide and seek' experience you’re having with the powder end of the Express Brow 2-In-1 Eyebrow Pencil + Powder. To reload the sponge tip with powder, wriggle it a bit as you re inserting it into its cap and close tightly. This will reload a bit more of the powder onto the sponge tip for the next application.

Saludos,

Consumer Care Center

Hello! We are so happy to hear that you are loving the pencil side of our Express Brow 2-In-1 Pencil + Powder and that it’s performing even better than your previous favorites. We are very sorry to hear that the powder-packed sponge was empty upon arrival and we would love to help you experience the full 2-in-1 effect! Please call us at 800-944-0730 and provide case number 46530095 so we can assist you further. Our customer service team is available Monday through Friday, 9:00 am to 5:30 pm ET, and we look forward to talking with you soon! XO

Saludos,

Consumer Care Center

We are so incredibly sorry to hear about this. Quality is our top priority, and it’s very disappointing to hear that you've encountered this issue multiple times. We completely understand your frustration—you should always get exactly what you pay for. We would like to look into this further to ensure it doesn't happen again. Please reach out to our consumer care team so we can gather more details from the packaging and make this right for you. Your loyalty means a lot to us, and we want to get this fixed!

Saludos,

Consumer Care Center