Customer reviews for Sunbeam Heating Pad with XpressHeat, King Size

Hello. Thank you for taking the time to share your feedback about your Sunbeam Heating Pad with XpressHeat, King Size.<br /><br />We are very sorry to hear that your most recent heating pad does not seem to heat as well as your previous ones. That is not the experience we want for our customers, and we understand how frustrating that must be, especially after having positive experiences with Sunbeam in the past.<br /><br />There are a few quick tips that may help improve heating performance:<br /><br />- Ensure the heating pad is plugged directly into a wall outlet (not an extension cord, power strip, or adapter).<br />- Make sure the cord connection to the pad is fully secured with a firm click.<br />- Avoid folding, sitting on, or placing additional weight on the pad during use, as this can affect heat distribution.<br />- Try to see if a reset improves functionality.<br /><br />If the heating performance still does not meet expectations, please reach out to us directly. We will also share your feedback with our quality team, as insights like yours help us continue improving our products.<br /><br />Thank you again for bringing this to our attention and for being a loyal Sunbeam customer. We hope to restore your confidence in our heating solutions.<br /><br />Reach out to us via our Contact Us form on our website. We're available Mon.-Fri. 9am - 5pm Eastern Time.<br /> <br />Thank you!<br />Sunbeam® Consumer Care <img src="https://s3.amazonaws.com/stratos-logos/logos/Sunbeam.jpg" alt="Sunbeam" title="Sunbeam" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> <!--[if ReviewResponse]><![endif]-->

Saludos,

Sunbeam Brand Team

Hello. Thank you for taking the time to share your experience with your Sunbeam Heating Pad with XpressHeat.<br /><br />We are glad to hear that you enjoy the heating performance and extended heat option. We also appreciate your insight about the F error and the reminder regarding direct wall outlet use, that's a helpful observation. The F code can sometimes occur if the connection between the cord and pad becomes loose or if it is plugged into an extension cord or surge protector rather than directly into a wall outlet.<br /><br />We recommend always ensuring the connector is fully secured and the device is plugged directly into a standard wall outlet for best performance and safety.<br /><br />If the issue persists, please reach out to us via our Contact Us form on our website. We're available Mon.-Fri. 9am - 5pm Eastern Time.<br /> <br />Thank you!<br />Sunbeam® Consumer Care <img src="https://s3.amazonaws.com/stratos-logos/logos/Sunbeam.jpg" alt="Sunbeam" title="Sunbeam" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> <!--[if ReviewResponse]><![endif]-->

Saludos,

Sunbeam Brand Team