Customer reviews for Cerave Eczema Relief Creamy Oil, Lightweight Body Moisturizing Lotion for Eczema Skin with Colloidal Oatmeal, 3.4 oz

Hi Daacoff! Thank you for reaching out about our Eczema Creamy Oil. We understand how frustrating it is when the new product does not feel the same as old one. The opinions of our customers are important to us when making decisions about our products and services. We appreciate your comments and will be sharing them with others in our company. We hope you will continue to use our products with great success!

Saludos,

Consumer Care Center

Hi Lalanaga! Thank you for giving us the opportunity to help you. We would like to speak with you directly about your reaction with this product. Please reach out to CeraVe Customer Service Center at 800-944-0730 with reference #20850915 so that we can best assist you. It would be helpful if you have the product available when you call.

Saludos,

Consumer Care Center

Hi Shay, thank you for your feedback on our Eczema Creamy Oil. We understand how frustrating this can be as the product has not given the same moisturizing results. The opinions of our customers are important to us when making decisions about our products and services. We appreciate your comments and will be sharing them with others in our company for future consideration. We hope you will continue to use our products with greater success!

Saludos,

Consumer Care Center

Hi there! Thank you for reaching out about Eczema Creamy Oil. All CeraVe products are developed with dermatologists and maintain the highest standards for both efficacy and safety. We evaluate and optimize our formulations on an ongoing basis and are pleased to share that after extensive testing we are removing parabens from more products in our portfolio. Parabens act as a preservative and safe ranges for the use of parabens in cosmetics have been established around the world. We recognize, and are attentive to, the personal preferences of our consumers and therefore will be removing parabens entirely from our product line over time. While our website represents the most updated labeling, there is likely still some product at retail with the original formula. CeraVe remains committed to delivering therapeutic skincare backed by experts in dermatology with the upmost quality. Rest assured that this formulation change delivers the same therapeutic benefit dermatologists stand behind and consumers know and love.

Saludos,

Consumer Care Center

Hi REShaman! We appreciate your feedback on our Eczema Creamy Oil and are sorry to hear that this product did not meet your expectations. It is possible that minor changes have been made in the formula of a product; however, the performance should meet or exceed previous results and may not be noticeable at all. There are different reasons why a formula might be changed; availability of ingredients, changing industry requirements, and product improvements are common examples. The ingredients listed on the physical product are always the accurate listing. We will be sure to pass your comments along to our development team as we are always looking to improve the experience of our consumers when using our products. We know how disappointing it is when a product you love is no longer offered and we deeply apologize for any inconvenience this may have caused.

Saludos,

Consumer Care Center

Hi Cc123, we are sorry to hear the experience with our Eczema Creamy Oil. Thank you for giving us the opportunity to help you. We would like to speak with you directly about your reaction with this product. Please reach out to CeraVe Customer Service Center at 800-944-0730 with reference #20514392 so that we can best assist you. It would be helpful if you have the product available when you call.

Saludos,

Consumer Care Center

Hi minnguyen! We are sorry to hear our Eczema Creamy Oil did not give you the results you were hoping for. We make every effort to provide the highest quality products for our consumers and always want to know if expectations aren't met. We will make sure your comments are heard by the rest of our team. It is our hope that you will continue to explore our products with greater confidence and satisfaction in the near future.

Saludos,

Consumer Care Center

Hi Jenn, thanks for reaching out to us. As a brand developed with dermatologists, CeraVe strives to deliver therapeutic products with the highest standards for both efficacy and safety. This includes regularly updating packaging and labeling. All labeling is currently being updated to be fully transparent about our products' contents which is why you have noticed changes in the ingredient listing and safety language. Rest assured that this formulation change delivers the same therapeutic benefit dermatologists stand behind and consumers know and love. We hope this information was helpful and that you continue to use our products with great success!

Saludos,

Consumer Care Center