Customer reviews for Cerave Eczema Relief Creamy Oil, Lightweight Body Moisturizing Lotion for Eczema Skin with Colloidal Oatmeal, 3.4 oz

Hi there! Our new, Eczema Creamy Oil contains the addition of Colloidal Oatmeal for Eczema relief, and a thicker consistency for an easier application. We are so sorry to hear that you are not a fan of this new formula. Please give us a call at 888-768-2915 anytime between 9:00am- 5:30pm ET and provide the reference #18834913 so we can learn more about your experience! Thank you, we appreciate you.

Saludos,

Consumer Care Center

Hi TheCNA, thanks for reaching out to us. We will be sure to pass your comments along to the team. As a brand developed with dermatologists, Cerave strives to deliver therapeutic products with the highest standards for both efficacy and safety. This includes regularly updating packaging and labeling. All labeling is currently being updated to be fully transparent about our products' contents which is why you have noticed changes in the ingredient listing and safety language. Rest assured that this formulation change delivers the same therapeutic benefit dermatologists stand behind and consumers know and love. If you have eczema prone skin, we recommend trying out our Soothing Body Wash, which was developed with dermatologists, is ideal for very dry skin, and this gentle formula effectively cleanses as it soothes the skin. You can learn more here: https://tinyurl.com/y7ffff6n. We also suggest consulting with a dermatologist to make sure you are using the right products for your skin type. We hope this helps!

Saludos,

Consumer Care Center

Hi Gin1! We appreciate your feedback on our Eczema Creamy Oil and are sorry to hear that this product did not meet your expectations. We will be sure to pass your comments along to our development team as we are always looking to improve the experience of our consumers when using our products. For best results, we recommend pairing it with our Soothing Body Wash. Developed with dermatologists, is ideal for very dry skin, and this gentle formula effectively cleanses as it soothes the skin. Featuring three essential ceramides, soothing omega oils and hyaluronic acid, our gentle, fragrance-free body wash is accepted by the National Eczema Association. you can learn more here: https://tinyurl.com/y7ffff6n. We also suggest consulting with a dermatologist to make sure you are using the right products for your skin type. We hope this helps!

Saludos,

Consumer Care Center

Hi there! We appreciate you taking the time to share your feedback with our Eczema Creamy Oil. We will be sure to pass your comments along to the team as we are always looking for ways to improve. If you have eczema prone skin, we suggest trying out our Soothing Body Wash, developed with dermatologists, is ideal for very dry skin, and this gentle formula effectively cleanses as it soothes the skin. Featuring three essential ceramides, soothing omega oils and hyaluronic acid, our gentle, fragrance-free body wash is accepted by the National Eczema Association. You can learn more here: https://tinyurl.com/y7ffff6n. We also suggest consulting with a dermatologist prior to using our products to make sure it's right for your skin type. We hope this helps!

Saludos,

Consumer Care Center

Hi there! Thank you for your feedback. We always look for ways to improve our products and rely upon consumer feedback like yours to guide us. The new Eczema Relief Creamy Oil now includes colloidal oatmeal for eczema relief, while the rich lightweight consistency aids in a controlled application of the creamy oil on eczema patches to gently comfort your skin. We encourage you try it for at least 2 weeks to see the full effect on the outcome of your skin. We hope this helps!

Saludos,

Consumer Care Center

Hi there! Thank you for your feedback. We always look for ways to improve our products and rely upon consumer feedback like yours to guide us. The new Eczema Relief Creamy Oil now includes colloidal oatmeal for eczema relief, while the rich lightweight consistency aids in a controlled application of the creamy oil on eczema patches to gently comfort your skin. We encourage you try it for at least 2 weeks to see the full effect on the outcome of your skin. We thank you again for your feedback and will be passing it along to our team!

Saludos,

Consumer Care Center

Hi there Lexi! Thank you so much for reaching out about our Eczema Creamy Oil moisturizer. We understand that you are a fan of the old formula for this product. We appreciate your feedback and will be sure to pass this along to our team. Thank you again for letting us know!

Saludos,

Consumer Care Center