Customer reviews for Pampers Swaddlers Diapers

We're sorry to hear this was your experience, Cassie, and as parents, we understand the frustration of dealing with leaks. The new upgraded Swaddlers Diapers are still made with an absorbent inner liner and a Blowout Barrier to provide all-night protection, and they are designed to provide a more cushiony feel. Please know that size and fit play a major role in finding the perfect diaper for your little one, and because babies grow to be different shapes and sizes, they fit our diapers differently. In most cases, your baby should be within the weight range for the size you are using, but we've found that about 30% of babies are in the wrong diaper size. We'd like an opportunity to assist you with this and possibly share an alternative size or style that may work better for your baby. Call us at 1-800-726-7377 to discuss this further.

Saludos,

Atención al Cliente

We're sorry to hear this was your experience, and as parents, we understand the frustration of dealing with messy leaks. The new upgraded Swaddlers Diapers are still made with an absorbent inner liner and a Blowout Barrier to provide all-night protection, and they are designed to provide a more cushiony feel. We're sad to know that wasn't your experience, and we'd like a chance to assist you with this. In most cases, your baby should be within the weight range for the size you are using, but we've found that about 30% of babies are in the wrong diaper size. So we can assist you further with an alternative that may work better, call us at 1-800-726-7377.

Saludos,

Atención al Cliente

Thank you for taking the time to let us know what happened. We understand your concern, and we assure you this isn't typical. The updates to our products should not cause a breakout on your baby, and we hope your baby's symptoms have improved. Please know that we work extensively with parents, pediatric professionals, and safety experts through every step of the diaper-making process to ensure they are safe for all little ones. However, we understand a baby's skin can be very delicate. Unfortunately, many factors can contribute to an unusual reaction like this, and we want to learn more about your experience and share it with our Safety and Quality Assurance Teams. Call us at 1-800-726-7377 so we can assist you further.

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Atención al Cliente

We appreciate your loyalty and your taking the time to share your recent experience, Abby. As we continue to improve our Swaddlers diapers, the new design comes with a softer outer cover and an even more cushiony feel for the comfort and protection your baby deserves. However, we understand preferences will vary, and it saddens us to know they felt thinner and you experienced less absorbency. We're sharing your message with our Quality Assurance Team to research and ensure our diapers meet the high-quality standards you and we expect. So we can gather more details about your product and assist you further, call us at 1-800-726-7377.

Saludos,

Atención al Cliente

We're so sorry to hear about this, Alexa, and we want to help. These Swaddlers have a softer outer cover than before and are still hypoallergenic. The new outer cover is more cushiony, so the pattern that was always there is now more visible. While the diapers are softer, they're made from the same safe and mild ingredients as before. We have strict quality controls in place to ensure that our products make it to you in their very best condition, so we'd like to learn more. Please give us a call when you can at 1-800-726-7377.

Saludos,

Atención al Cliente

We're sorry your baby developed a rash, Stefani, and we appreciate you sharing this. We hope your baby's symptoms have since improved. We assure you we work extensively with parents and leading pediatric professionals, including safety experts, through every step of the diaper-making process to ensure our wipes are safe for babies. Although we understand that a baby's skin can be very delicate. Size and fit play major roles in finding the perfect diaper for your baby, and because babies grow to be different shapes and sizes, an alternative may be better for you. Unfortunately, many factors can contribute to unusual reactions like this, and we're sharing your report with the Safety Team. We want to learn more about this experience and assist further with your purchase. Please call us at 1-800-726-7377 for assistance.

Saludos,

Atención al Cliente

Thank you so much for your review and for letting us know you and your little ones had this experience at the hospital, Tia. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper making process, so we want to assure you that this isn't something we expect. Still, as fellow parents, we understand that every baby is unique, and a baby's skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kind of symptoms you have told us about. That's why we'd like to connect about this and make a complete and detailed report to our Safety Team. Please call us at (800) 726-7377, and we hope you let your cousin know that we're always here to help her too.

Saludos,

Atención al Cliente